|Systems Support Technician Boulder, Colorado Spectra Logic Corporation is a storage industry leader, providing innovative data storage solutions for 30 years. We design and manufacture robotic libraries utilizing tape and disk technology to meet the backup needs of our diverse customer base. We offer a casual work environment with ample opportunity to learn and grow within the company, which is located in beautiful Boulder, CO. We are seeking a Tier 1 Systems Support Technician for our 247 Technical Support Department. Ideal candidates will thrive in a fast-paced environment while providing world-class customer service to resolve our customers' technical issues over the phone. You will also need to provide customers with full hardware and firmware support for all Spectra Logic robotic tape libraries and disk products. Basic Qualifications Ideal candidates will possess the following essential skills excellent troubleshooting ability utilizing logical processes and error logs analysis, good understanding of SCSI and Fibre protocols and how they interface with hardware, exposure to a variety of Operating Systems and backup software packages, and a general understanding of PC and server hardware. Knowledge of tape drives, disk products and RAID are desired. The candidate must possess the ability to clearly communicate technical topics both verbally and in writing. Previous customer service experience, preferably in a call center, would be beneficial. Also, experience as a backup, systems, or network administrator or possessing an MCSE certification is a major plus. Fluent in another language, especially Spanish or French is also a major plus. Strong desire to provide world-class customer support is essential to the success of the Systems Support Technician candidate. Responsibilities Answer initial incoming support phone calls Respond to incoming customer emails Perform technical analysis and troubleshooting of Spectra Logic hardware Provide OS and backup software support Take corrective action to provide timely resolution of technical problems Actively participate in the escalation process Follow-up on customer issues EducationExperience Four-year technical degree or equivalent work experience preferred. Prior technical experience andor technical certifications and at least one-year industry specific experience is essential. Experience with Spectra Logic products and major backup software packages are a plus. Travel This position is projected to have up to three weeks of travel per year. Status Full Time, Direct Hire Exempt Position Schedule flexible shift start time anywhere between 4am ndash 11am, working a 9 hour day with an hour for lunch Compensation Salary Benefits Spectra Logic provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Our full benefits package includes 401(k), medical, life, ADD, flex spending accounts, educational assistance, and company paid short and long-term disability. Two onsite gyms with free group exercise classes taught three days per week. Apply to httpwww.spectralogic.comindex.cfm?fuseactioncareer.openingsCatID66p57 httpwww.spectralogic.comindex.cfm?fuseactioncareer.openingsampCatID66ampp57|
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