Web Developer

North County Transit District
Oceanside, CA
Job Type:
Engineering & Systems Design
Yrs of Exp:
2+ to 5 years

Job Description

DEFINITION The Web Developer has overall responsibility for development and operation of NCTD’s web portal technologies, www.Gonctd.com and SurfNCTD intranet site. Distinguishing Characteristics This position reports to the Business Development Project Manager, and routinely works closely with other internal departments (customer service, outreach, service planning, rail, bus operations, administrative services, real estate and development), to define customer needs for website development including site navigation and organization, development, tracking, implementation, and evaluation of website projects. This position is characterized by a high degree of employee contact both in person and over the phone, via email and NCTD social media sites. It is distinguished by its ability to independently produce and edit web content and graphics and manage the web information architecture, etc. This position requires an organized and creative individual. Supervision Received and Exercised This position reports to the Business Development Project Manager, and will work independently with District colleagues to determine content requirements, usability analysis, and production needs. This position exercises no supervisory authority, however s/he will coordinate with Information Technology staff in the development and operation of related technologies, and oversee the work of contractors and vendors. Working Conditions This position works primarily in an office setting. Some travel may be required to complete duties, such as user assistance, off-site training and supporting public relations and marketing efforts as needed. This position will be part of the NCTD emergency response communications team and will be on call for emergencies on a 24 hour basis. Lifting of equipment up to 25 lbs is required in the daily duties of this position. EXAMPLES OF DUTIES Essential Functions Functions include, but are not limited to, the following: Develops and implements standards used in building and maintaining the GoNCTD.com Website; Works with departments to help define requirements for web content display and layout; Sets up web applications and designs custom web parts and interactive web forms; Develops complex workflow web reporting, dashboards, and other complex programs and solutions; Develops, edits, and maintains the website, including uploading and testing content using web development tools (e.g. Microsoft SharePoint, .Net, IIS, Apache, SQL, LAMP, PHP); Reviews and installs all major changes and additions to the website format and organization on the web server; Manages client needs and expectations, including reviewing and monitoring website proposals, determining customer needs, managing development of website content, function, and organization, and documenting project plans; Assists in negotiations with website vendors; Monitors and evaluates the performance of vendors to ensure that contracts and agreements are followed and problems are resolved in a timely manner; Manages various agency marketing and communications projects as needed. Communicates project and system status, resolves project issues, problems, and changes; Supports customer business needs; identifies and makes suggestions on alternative approaches and cost-benefits of automating customer functions with regard to on-line ticketing integration; Serves as a technical point of contact for user community in the assigned division(s); Oversees the installation and updates of application packages, databases, development tools, and other related elements; Assist in building and implementing online marketing strategies, including social networking and electronic newsletters Day to day interaction with online ticketing service provider and NCTD departments Works with NCTD Marketing Staff to develop joint on-line promotions for the corresponding and connecting transit mode(s) Performs related duties as assigned. QUALIFICATIONS Education/Experience BA/BS degree in digital publishing, web programming and/or advertising/communications Minimum 2-4 years previous web content administration and/or production: Familiarity with content management systems and tracking web tools (Search Engine Optimization, Google Analytics, DoubleClick/DART – DFP) Proficiency in HTML, SharePoint, Photoshop, CSS, Word and Excel. Flash is desirable, but not necessary. Ability to work in a fast-paced, results-oriented team environment Proven attention to detail through strong written, oral, and graphic communications Ability to manage and/or produce content for a bilingual ( English/Spanish) web site, and other social media Experience working with a marketing department and having developed online marketing campaigns Certifications/ Licenses Possession of and the ability to maintain a California driver’s license, Class C, and a satisfactory driving record for the last five years; General Requirements Ability to administer multiple projects concurrently and coordinate a variety of on-line communication tools on behalf of marketing promotions or District initiatives; Must be able to transition quickly and contribute to meeting new and/or changing priorities. Ability to attend to detail in order to edit/review transit service material for content and accuracy. Ability to manage a bilingual (English/Spanish) web site and other District social media sites. Skill in applying novel creative concepts and techniques of graphic design and layout to the District’s web pages. Demonstrated expertise in Information Architecture and Web Usability Analysis. Ability to generate wireframes. Demonstrated technical writing skills. Ability to translate complex ideas in straightforward, simple language consumption by a wide audience. Demonstrated proficiency with computer software programs in a Windows environment including: Microsoft Office applications; Adobe Photoshop; Adobe Flash; Adobe Illustrator. Ability to communicate clearly and effectively, both orally and in writing Ability to analyze and solve problems. Ability to create content specific for various platforms, including mobile phones and tables. Capabilities for video editing a plus, but not necessary. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to use the phone and computer for extended periods, manual dexterity to complete clerical functions, work with office equipment, and daily lifting of equipment up to 25 pounds is required. Ability to hear, see and to communicate verbally to exchange information. Ability to physically travel between District locations and other destinations, work in evenings when required, work in hazardous conditions, and negotiate a variety of different and irregular terrain as is typical along a railway right of way. May be subject to fumes, odors, dusts, gases, chemicals. Ability to walk, climb, balance, bend, carry, push, reach, sit, and stand. Machines/Tools/Equipment Ability to operate a personal computer and Microsoft Office Suite programs. Ability to operate standard office equipment, including a fax and scanner machine, copy machine, and telephone. Ability to carry and operate a Blackberry/iPhone on-call device. Application Information: All applicants must complete and submit an online application. A job offer is contingent upon the successful completion of a pre-employment drug screen and background check. Salary based upon experience, not to exceed midpoint of stated range.

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