|GENERAL DESCRIPTION The individual in this position is to report to and receive direction from the Sr Project Manager Technology Specialist within the Operations and is primarily responsible for the support upkeep and management of AIMS software or related business systems In addition this individual may provide assistance and training for standard applications andor coordinate seminars and user group learning sessions RESPONSIBILITIES Primary duties include Responsible for initial setup configuration and support of AIMS including software applications reports and other tasks as necessary Recommend schedule and assist in performing system upgrades repairs and customer support Ensuring all business process regarding adjudication are brought to the system administrators in a timely manner including AIMS technical support and troubleshooting Responsible for the support and maintenance of the AIMs and other related systems providing meaningful statistics or system reports and metrics Responsible for identifying areas for innovation and process improvement to business standards with ACI Interact and negotiate with vendors outsourcers and contractors to secure support services and maintain Service Level Agreements (SLAs) as required to further increase business innovation and opportunities Assist in the maintenance and compliance with policies procedures and associated training plans for technology resource administration and appropriate use Manages and complies with AIMS change control processes as it relates to Operations needs and business needs Complies with all ACI ITrelated Standard Operating Procedures (SOPs) and other key plans andor guidelines Assist with departmental and system improvements to help ensure the overall business consistency Assist in the development and execution of system test scripts and maintenance of system documentation REQUIREMENTS Working knowledge and experience in supporting SQL Microsoft Windows and Office Applications Working knowledge of local area technologies and usergroup security administration Demonstrated ability to interact productively with IT colleagues business staff stakeholders and general system users Motivated selfstarter capable of independent work and possessing the ability to identify areas of opportunity within scope of responsibilities Superior organizational and communication skills Commitment to outstanding Customer Service for internal and external clients Excellent attention to details|
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