Job Description
| Boca Service Desk Position We are looking for a Technical Support Analyst to be an integral part of our Information Technology and Business Support Team at our New Corporate Headquarters in Boca Raton FL This position involves prioritization resolution and completion of enduser tickets and access requests The perfect candidate will be well versed in both Macintosh and PC support Prior Macintosh support experience is required to be considered for this role The successful candidate MUST have 3+ years experience in customer support including both Macintosh and Windows Remote support experience such as Microsoft Remote Desktop Apple Remote Desktop or other Remote Support Systems Ability to Prioritize and to work with a sense of urgency Macintosh experience supporting Mac computers iPhone and iPads Network connectivity experience (LAN and wireless) Ability to support of a mixed environment (Mac and Windows) Ability to work Independently or with a Team as needed Additional Desired skills Experience providing direct support (phone or in person) with individuals with different levels of IT knowledge Mac and PC imaging solutions and the ability to create Mac PC images Experience with enterprise wide rollouts of operating systems and software Hands on experience removing viruses and spyware using various tools Apple Certified Macintosh Technician (ACMT) andor A+ Certification Ability to work extended and flexible hours when needed Headquartered in South Florida Sandow Media is defined by an unrelenting drive to lead the industry focus on quality and innovate Our awardwinning national editors groundbreaking creative team strategic marketers brilliant IT team and seasoned account executives interact regularly to form an invaluable team of passionate experts At Sandow Media weve built a team that thrives in a creative environment We work hard we play hard and we all love the thrill of success That energy has helped our publications like Luxe Interiors + Design Worth and NewBeauty earn industry acclaim People find more than just a great career opportunity at Sandow Media they create friendships they settle into a place where their talents get to shine they enjoy new challenges and they become part of a team that loves coming to work every day We are seeking a topperforming HelpdeskTech Support Guru with a positive attitude Demanding but rewarding and fun work environment with serious growth potential This is an opportunity to work with a fastpaced company building influential brands in beauty design business information and luxury Please contact Linda Star Siegel at lsiegelsandowmediacom with your resume |
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