Job Description
| SUMMARY This is an early career level position which provides support on a wide range of applications including Microsoft SoffrontCRM products Go To Meeting and Skype Will act as backup for IT Director as needed ESSENTIAL DUTIES AND RESPONSIBILITIES 1 Acts as software support to the entire organization providing technical assistance to individuals as needed Responds to user requests for service and determines nature and extent of support needed Provides support or refers to the appropriate staff member 2 As a member of the help desk staff responds to software problem calls on site or over the phone for users Investigates error messages and determines resolution Calls software vendor or accesses on line technical support to obtain software update Investigates appropriate areas of potential problem and determines resolution 3 Perform quality assurance on audit toolsspreadsheets completed by associates for accuracy and complete data 4 Provides network support which includes granting access to users creating user groups managing shared resources 5 Contacts software vendors to obtain specifications pricing and other purchase related information needed to guide departments in their selection of software 6 Maintains uptodate expertise in the operation and application of standard software 7 Performs other related duties as required to accomplish the objectives of the position QUALIFICATIONS AAAS degree in related Information Technology field One to two years of experience Experienced in Microsoft Office Outlook Word Excel etc Proficient with basic maintenance of a Windows 7 Operating system Strong aptitude to learn technical topics Experienced in working with data and various data rooms Good communication skills Customer service aptitude Analytical skills Detail oriented PREFERRED COMPUTER SKILLS Go To Meeting Internet Skype Social Media (company blog MySpace Facebook twitter YouTube Flickr LinkedIn etc) Salesforcecom experience is helpful The Corridor Group (TCG) is the nations leading provider of consulting services and educational resources to the home care industry including home health hospice home medical equipment home infusion and private duty For more than 20 years TCG has advised clients in operational and financial improvement strategic positioning due diligence and regulatory compliance TCGs clients range from small independently owned agencies to large health systems and national chains To learn more about TCG and its full range of services check out our website at wwwcorridorgroupcom TCG is offering a competitive salary bonus potential 401K medical dental and disability plan among other valuable benefits |
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