Job Description
| Software Support Specialist needed at IT Works Inc Want a job as an integral member of a creative and dynamic Customer Service Support Team IT Works Inc has an immediate opening for a selfmotivated software technical support specialist in our Raleigh office We are seeking a Software Support Specialist who is looking for a career with an expanding software organization The ideal candidate has 5+ yearsrsquo experience and possesses excellent people database and software testing skills This is a permanent Software Support position IT Works develops and implements software solutions for advancing grant and research management at universities and independent research institutions Our core values include integrity honesty authenticity and teamwork We offer generous compensation and benefits that include vacation retirement plan insurance and more Come join the winning team at IT Works Inc Discover more at httpwwwitworksinccom httpwwwitworksinccom Primary Position Responsibilities Backend Database Support Use remote access software MS SQL Server and MS Access for trouble shooting and resolving problems with client databases and product upgrades In addition aid implementation staff in developing queries for loading and manipulating data sets in MS SQL Server and MS Access Report Development Assist software developers in the formatting of reports using Telerik Reporting and Crystal Reports Product Testing Create test data sets and test modifications to our Department ManagerTM College AdministratorTM and Effort AdministratorTM products Additional Position Responsibilities Frontend Product Support Offer customer support including problem diagnosis resolution and supplemental training to clients via email and phone calls regarding the operation of our software products Miscellaneous Compile prepare monthly software release packages and monitor daily server backups Required Technical Skills MS SQL Server MS Access MS Excel ANSI SQL Telerik Reporting and Crystal Reports Qualifications 5+ years of IT experience 2+ years of Customer Service experience 2+ years of query development experience College or University Degree Computerrelated specialty preferred Experience with MS SQL Server MS Access MS Excel and ANSI SQL Experience supporting a Microsoft and Web environment in a Help Desk or Desktop Support role Knowledge of server operations infrastructure web interfaces and remote access tools Software problem management and resolution experience Pleasant phone manner and superior interpersonal skills Attention to detail Flexible and adaptable personality Passion for total customer satisfaction and the enjoyment of working with end users Stable employment record Must pass background check Compensation Annual salary based upon experience and job fit Range of 50K 70K Applying for the Position Please send the following to itwjobsitworksinccom mailtoitwjobsitworksinccom Cover letter Resume Salary history At least two employment references Applicants must be eligible to work in the United States About IT Works Inc For over 25 years IT Works has led in the development and implementation of grant research and financial management solutions for college university research and healthcare institutions We combine experience in software system development with extensive knowledge of the needs and operations of university and research institutes to offer fieldproven software solutions for financial and research administrators Located just inside the 440 Beltline near Crabtree Mall in Raleigh NC IT Works httpwwwitworksinccom attracts many of the best and brightest IT Staff in the Triangle |
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