Job Description
| Recommind offers predictive information management and analysis software that transforms the way enterprises government entities and law firms conduct eDiscovery enterprise search and information governance Thanks to our cuttingedge technology and innovative approach Recommind has been named to KMWorld Magazinersquos ldquo100 Companies That Matter in Knowledge Managementrdquo for the ninth year in a row and has been positioned in the lsquoLeadersrsquo Quadrant of Gartner Incrsquos 2012 report lsquoMagic Quadrant for EDiscovery Softwarersquo Already being the leading provider of information management software in the legal industry we are now looking to leverage our technology into being able to provide meaningful and valuable products for other verticals as well Our success in this has secured us the 24th spot on the San Francisco Business Timersquos 2012 ldquoFast 100rdquo list of the fastest growing private companies in the Bay Area and with the proven value of our products (and our practice of hiring only really really smart people) we expect our growth to continue to expand exponentially To help support our rapid rate of growth we are looking to hire a talented IT Specialist to support our Norwood and New York offices plus a large contingency of remote employees based in the East Coast This is a dynamic role and requires someone who is a strong teamplayer but who can also work well independently and with minimal supervision Job Duties Provide first level of IT Support for the offices in Norwood Massachusetts and New York City Provide first level of support for desktoplaptop related tasks such as hardwaresoftware installation maintenance upgrades and related peripherals Identify troubleshoot and resolve issues with laptop printers and smart phones (such as Blackberry iPhone Android) tablets and related hardwaresoftware Provide new hire deployments and setup including networkemail accounts and computer hardware Provide VoIP phones installation maintenance troubleshooting adds moves and changes Troubleshoot correct and upgrade faulty equipment as needed Software duties include installing upgrading and maintaining Windows 7 Windows 2008 server operating systems as well as MS Office 2010 antivirus software etc Perform Active Directory duties such account creation maintenance removal policies password changes etc Perform Exchange Email duties such account creation maintenance removal Active Synch password changes etc Provide first level of support for server backups Provide support for Recommind Trouble Ticketing System and other applications as assigned Provide assistance to remote users with IT problemsissues Responsible for hardware inventory and software licensing Maintain and update documentation ie procedures diagrams inventory etc Assist with Systems Administration tasks and projects such networkdata security VMware network issues antivirus scan schedules etc Maintain server room organized and in tidy conditions Assist IT Manager in network infrastructure related tasks and projects such as installing network equipment cabling WiFi network VPN etc Manage all Audio Visual equipment Manage all printer services May be required to travel to other corporate offices Assist with the Norwood expansion project Required to work on weekends and holidays when assigned to the ldquoon callrdquo shift Knowledge Experience and Skills Requirements 5 years of experience in Desktop Support Role Strong customer service orientation Experience with Active Directory and MS Exchange account management Experience with Windows 7XP Office 2007 Antivirus eg Trend Micro and Ghost Experience with networking technologies such as TCPIP DNS DHCP VPN Experience with VMware technologies a plus Experience with VoIP phones a plus Ability to handle multiple tasks under challenging conditions Work as a team player in a global organization Strong desire and ability to learn new concepts and technologies Recommind values innovation integrity and intelligence If you do as well we invite you to apply now Success is rewarded with increased opportunities responsibilities and performancebased rewards To apply please submit your resume along with a brief letter of introduction highlighting your relevant experience Recommind is an equal opportunity employer More about us Recommindrsquos solutions automatically accesses organizes and analyzes large volumes of information in context from myriad sources Recommind customers include AstraZeneca Securities Exchange Commission Swiss Re BMW Clifford Chance DuPont Marathon Oil Morgan Lewis US Department of Energy (DOE) White Case and Wilmer Hale Recommind is headquartered in San Francisco and has offices in Boston New York Sydney London and Bonn Germany For more information go to wwwrecommindcom PI53777718 Apply Here httpwwwClick2Applynetbdwzv47 |
Jobs Like This Near Norwood, MA
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