Job Description
| Share our pride Join our mission As a Fortune 200 financial services company with more than 1135 billion in owned and managed assets USAA is on a mission to facilitate the financial security of our members the men and women of the US military and their families worldwide Headquartered on a showcase campus in San Antonio TX USAA attributes its longstanding success to its most valuable resource our 22000 employees They are the heart and soul of our memberservice culture Recently Ranked 2 by Business Week in Customer Service we are recognized for the superior service we provide to our members and the exemplary work environment we provide for our employees Everything that happens at USAA is based on our core values Service Loyalty Honesty and Integrity These are the foundations of how we do business with our members as well as how we treat each other We are currently seeking talented Bank Fulfillment Manager for our Addison TX facility PURPOSE OF JOB Manages Fulfillment member service employees who are dedicated to knowing our members understanding their individual needs and providing appropriate solutions Develops employees through regular coaching and feedback that leads to improved results Executes process improvements and leads organizational process changes Maintains compliance with policies procedures and regulations JOB DUTIES Selects develops and supports employees in fulfillment of our Corporate Mission Provides coaching and feedback that leads to sound business results Manages employee performance and facilitates professional development and career progression Ensures employees understand how the tasks they perform support the Operating State Proactively identifies opportunities to improve operational effectiveness Implements and monitors processes and performance standards Provides feedback for improvements to process and product owners Removes obstacles and champions change Achieves optimal productivity through managing workload volumes staffing training needs and identifying and implementing appropriate solutions Ensures loan requests are completed in accordance with prescribed policies procedures guidelines and regulations Maintains expert knowledge of one Bank product and expands knowledge to additional products Minimum Requirements Bachelors degree or 6 years work experience 23 years financial services experience 1 year leadership experience Proficient in Microsoft Office and applicable systems Preferred 2+ years current supervisoryleadership experience with mortgage processing closing andor mortgage underwriting Bachelors degree Supervisory experience in high volume high production corporate environment Effective Business writing and communication skills Selected candidates will attend and complete the Management Development School program in San Antonio TX during their first year in position The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job At USAA our employees enjoy one of the best benefits packages in the business including business casual dress environment comprehensive medical dental and vision plans along with wellness and wealth building programs Additionally our career path planning and continuing education will assist you with your professional goals USAA also offers a variety of onsite services and conveniences to help you manage your work and personal life including seven cafeterias two company stores and three fitness centers Relocation assistance is available for this position Qualified applicants must successfully complete a preemployment background and drug screen USAA is an Equal OpportunityAffirmative Action Employer |
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