Job Description

Dedicated to the Health of the Community The Health Care District of Palm Beach County is an integrated public health system established in 1988 as a special taxing district that is an equal opportunity employer of approximately 1000 employees The Health Care Districts mission is to ensure access to a comprehensive health care system and the delivery of quality services for the residents of Palm Beach County The Health Care District provides challenging and fulfilling employment opportunities through its health coverage programs for uninsured residents a nationally recognized Trauma System a School Health program which staffs registered nurses in nearly 170 public schools a pharmacy operation a longterm skilled nursing and rehabilitation center and its acute care hospital Lakeside Medical Center in rural western Palm Beach County General Statement of Job This position provides support for the integration and administration of the Health Care Districts Local and Wide Area Network data and voice environments In addition this position is responsible for coordinating problem resolution for voice and data related issues with vendors and other IT staff as appropriate This individual provides strong first and second level support for problem identification and resolution for end users and customers throughout the District Extensive knowledge is required for the installation configuration management and modification of network switches routers firewalls application appliances content delivery systems UPS modem banks wireless technology and fax server support This position also assists in the formulation and execution of the Districts disaster recovery procedures for all computer and voice systems Work areas include but are not limited to network hardware and software telecommunicationsvoicefax and providing backup as needed to the MS Systems Engineer and Network Analyst positions Specific Duties and Responsibilities Essential Functions Provides second level technical support function for understanding troubleshooting and resolving network communication problems Utilizes all IT Toolsdocumentation processes Assists with the integrity of the Help Desk functions Communicates with end userscustomers agencies and departmental staff to troubleshoot and resolve network communications problems Maintains current knowledge of information systems technology related to VOIP telecommunications computer hardware operating systems and localwide area networks Evaluates new technologies to satisfy district business goals and functions Monitors and provides system measurement tools for evaluation purposes providing dailyweekly and monthly reports on network performance levels across the District Monitors network and telecommunications systems capacity making recommendations for strategic planning and future growth Provides analysis and research recommendations for state of the art communication solutions across the District Configures and monitors VPN CITRIX and Firewall access Oversees network security Understands and provides appropriate and proper security protocols for network data transfers Works closely with all IT and customers for data integrity and security processes Assists in monitoring Windows server hardware and software configuring Active Directory and monitoring tape backups Provides analysis of log files Assists with managing user accounts permissions email antivirus and antispam Suggests recommends and implements improvements of systems operations through enhancement changes in procedures and operatingmonitoring software Documents appropriately Isolates and troubleshoots network equipment including routers hubs switches MetroE T1 and DSL lines maintains responsibility for all upgrades and patches to this equipment and all other network related components Works closely with Network Analysts to complete all telecommunication projects timely and efficiently Responsible for monitoring licenses and support contracts for all networking equipment Participates in the development of a comprehensive disaster recovery plan for Information Technology including the annual execution of such plan to test feasibility Recommends purchases of system software equipment and supplies to satisfy business goals and functions Documents network operations procedures and methods including LAN and WAN diagrams and flowcharts Updates these diagrams as system changes occur and minimally annually Provides support for all auditing and DR processes Participates in enduser support and training for computing environment instructsfollows up with end users to ensure procedures or methods are in place to avoid problems increase productivity andor increase quality Assists in the support and maintenance of all computervoice devices throughout the enterprise as required Maintains responsibility for network related asset management Participates in the setup of special facilities as needed to support the Districts business functions and goals Maintains and enhances knowledge of information system topics and procedures through research reading seminars and hands on training Provides appropriate backup for Operations personnel Provides oncall coverage as directed May require travel between work sites Emergency duty may be required of the incumbent that includes working Red Cross shelters or to perform other emergency duties including but not limited to responses to threats or disasters manmade or natural Additional Duties This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position The omission of specific statements of duties does not exclude them from the position Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization Apply online at httphcdpbchodesiqcomjoblistasp Position Qualifications Education Bachelors degree in Information Systems or a related discipline required Experience Three (3) to five (5) years of progressively responsible experience in the field required Field experience should encompass enterprise information systems support to include network technologies (CISCO) VOIP VMWARE CITRIX and systemsserver administration in an Active Directory environment desktop configuration and a broad knowledge of current operating systems and software Knowledge of disaster recovery procedures the ability to work with a technical team and a working knowledge of MS and Unix Operating Systems required Certification Cisco CCNA certification required Microsoft MCP Cisco CCVP Cisco CCIE and Microsoft Certified Software Engineer (MCSE) preferred Licensure Valid Florida Drivers License required Training Extensive knowledge of CISCO equipment Windows Server and workstation operating systems The Health Care District is an Equal Employment Opportunity Employer and maintains a Drug Free Workplace Qualified individuals with disabilities who require an accommodation to participate in the application process should contact Human Resources Veterans preferred wwwhcdpbcorg

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