Job Description
| Position Summary Position requires the individual to be able to work independently with little supervision and be capable of making routine decisions that are required to carry out the mission of the Information Systems Services Department Must be able to manage multiple tasks and activities on a daily basis Must have extensive technical experience with computers and software Essential Duties To perform this job successfully an individual must be able to perform each essential duty satisfactorily Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Performs daily system backups verification and recovery Stores backup tapes in offsite location according to HCI data backup procedures Conducts server builds Analyzes troubleshoots and resolves system hardware software and networking issues Configures optimizes finetunes and monitors operating system software servers routers switches and other network devices Installs all operating system software patches and upgrades as needed Provide problem solving crisis intervention and issue resolutions as related to information systems Define new methods and procedures to enhance the quality of information systems Document activities to keep the organization in compliance with all state and federal regulations Use Service Desk software to document track resolve and follow up on problems Document changes as needed to keep IS inventory database up to date Evaluate and recommends software applications that could improve job performance Assists with the development implementation and enforcement of all information systems policies and procedures Maintain standards of confidentiality and system security Participate in training and professional development activities as assigned Participate in special projects or activities as assigned Enforcement of all Information Systems Services policies and procedures Minimum Qualifications Associate or Bachelors degree in Computer Science Technology or related field Specific experience with Microsoft Operating Systems Microsoft Exchange Server Ethernet DHCP and TCPIP Ability to function effectively with limited supervision Possess a thorough understanding of the business functions capacity and limitations of equipment operating time and desired results in order to resolve data processing problems Excellent written and oral communication skills Experience with Cisco routers preferred Experience with Internet and emailfiltering software is a plus Experience with firewall technology is a plus Experience with database administration and SQL a plus Must have excellent problemsolving and customer service skills |
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