Job Description
| IT Service Management Application Administrator Dartmouth College is seeking an ITSM Application Administrator to analyze enduser reporting requirements and assist in the development of data warehouse and business intelligence reporting infrastructures to meet those requirements to develop reports and provide ongoing support for centrallymanaged reporting systems Key Accountabilities Include ITSM Support Works with departments across to assess future needs relating to leveraging ITSM application Communicates needs to application manager and works to help define future direction and priorities Provides project management support including meeting facilitation requirements gathering planning communication and working across organizational boundaries with technical and partners across computing and throughout the institution Conducts departmental workflow studies to evaluate current complex business policies and practices and identify areas for improvement Prepares and presents study findings and recommendations to departmental management and other invested parties Identifies analyzes and documents business requirements to ensure that ITSM system meet departmental operating needs Identifies gaps and potential solutions Reports findings and recommendations to the project sponsor Works with departments across computing to integrate and optimize their business practices with information systems Works with departments and vendors to configure application and workflow in support of business requirements and process changes Develops reports and dashboard to support requirements of computing services and partners throughout the institution Tests and ensures consistent operation of the ITSM application in support of new requirements system upgradesmodifications and upgradesmodifications of the ITSM application Creates and executes Test Plans Provides advanced training for endusers in the use of the ITSM application environment in oneonone or group classroombased settings Managing support group changes (additions changes addingremoving members) Provides technical support of ITSM application including configuration support integration with other systems and coordination of upgrades across all of computing services Coordinates and triages configuration and change requests for ITSM application at the direction of the ITSM Application Manager Qualified applicants will have Knowledge of business requirements gathering techniques and analysis of underlying systems and processes Experience with ITSM application support and deployment strongly desired Report writing skillsa Java Script or other high level web based development or scripting language Strong training skills Strong customer service skills Good verbal and written communication skills Solid organizational skills General knowledge of ITSM intelligence technologies and methodologies Strong problemsolving skills Ability to work well in a fast paced dynamic and teamcentric environment Solid business background with experience providing support to a diverse population Commitment to diversity and to serving the needs of a diverse population Experience This position requires a bachelors degree or equivalent combination of education and experience with four years experience in data and process analysis and report writing and three years experience in end user training and support For information about this computing opportunity and to apply online please visit our website athttpssearchjobsdartmouthedu httpssearchjobsdartmouthedu please refer to position 1011470 Dartmouth College is an equal opportunity affirmative action employer and has a strong commitment to diversity Women minorities persons with disabilities and veterans are encouraged to apply |
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