Job Description
| Sentinel Financial Solutions Inc is a financial services boutique firm that specializes in the needs of entrepreneurs owners of small and midsize businesses senior level executives and specialty physicians Our focus is on the creation protection and growth of financial assets We have an immediate opportunity in New York for a full time Senior Help Desk Associate who will act as desktop support for all incoming computer related issues and provide technical assistance to employees The successful candidate will be responsible for Troubleshooting all issues including those related to viruses spyware and spam and escalating as necessary Acting as point person on all printer needs including working with printer support calling vendors (ie Ricoh) as necessary for maintenance and repair Maintaining a log of all help desk calls Fixing updating and maintaining all desktops laptops PDA devices and technology peripherals Coordinating PC repairs softwarehardware installations delivery of new computers Performing weekly inventory of printing supplies monitoring usage and confirming that all inventories are at their appropriate levels Assembling and disassembling PC hardware as necessary (ie office moves) Taking the lead for all requests regarding projectorsflat panel monitorlaptops and keeping calendar of requests for availability Setting up audiovideoteleconferencing equipment for meetings and circumstances which require it Launching Workstation maintenance plan every quarter and performing disk cleanups and disk defrags Confirming all Outlook Backups on each computer are fully functional and that the user is performing backups regularly Working on the development and maintenance of a comprehensive IT Manual The ideal candidate should have a Bachelors Degree in Information Technology or equivalent experiencetraining and be seeking to enhance their technical knowledge by working in a corporate IT department This individual should also be detail oriented patient and very enthusiastic about imparting their technical knowledge to nontechnical people Must have at least three years experience in an office setting |
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