Job Description
| Position Title Technology Associate Department Library Services ndash Staff Learning Commons and Information Commons Reports to Manager of Faculty Instructional Commons FLSA Classification Nonexempt Hours 40 hours per week Application Deadline January 27 2013 or until filled Position Summary Provides technical support for staffstudents of 200+ computerslaptops oversees Staff Learning Commons (SLC) online learning resources assists Information Commons online learning resources and assists Information Commons with general service coverage Essential Functions 1 SLC Technical Support for Staff a Administrates access to active directory accounting server email system learning management system and etc b Participates in creating online tutorials for various software platforms c Maintains accuracy of SLC online learning resources d Administers hardware and software technical support for staff (Please see policy) e Facilitates communication between staff and department (facetoface email phone etc) f Develops Staff Learning Commons policies and procedures g Research latest tech service trends on web journals listservs 2 Information Commons Technical Support of Students a Administrates access to active directory accounting server email system learning management system and etc b Administers the Information Commons workstations throughout the library c Participates in creating online tutorials for various software platforms d Assists Information Commons online learning resources with concerning technology e Administers software technical support for students (Please see policy) f Facilitates communication between staff and department (facetoface email phone etc) g Assists in developing student technology policies and procedures h Research latest tech service trends on web journals listservs 3 Technology Library Infrastructure a Coadministers campuswide computer efficiency Plan (CEP) b Assists in maintaining Asbury software inventory database c Provides instruction and support for individualsgroups d Serves as technology liaison between Information Technology and Library Services departments e Researches latest tech service trends on web journals listservs 4 General Duties a Knows current policies and procedures and conveys them to students and staff b Assists with the circulation of materials and equipment for student and staff use at the Information Commons desk c Troubleshoots and assists with correcting audiovisual issues on campus as they arise d Attends meetings and training as appropriate and warranted Other Responsibilities Other duties as assigned Financial ResponsibilityAuthority NA Direct Supervision ProjectTeam Leadership or Training NA Tools Equipment phonevoicemail Windows and Mac operating systems and productivity software (primarily Microsoft Office) Mobile device and Tablet (iOSbased devices especially) PC Mac Printer Captivate Symphony Scanner Gun EducationCertificationTrainingExperience KnowledgeSkills and Abilities 1 Computer skills and knowledge of hardware function and basic library systems 2 Bachelorrsquos Degree with emphasis on Library tech andor theology background helpful 3 Skilled in use of Microsoft Office suite including Word Excel PowerPoint and Publisher 4 Understanding of Web Clientside Technologies (HTML CSS Javascript) helpful 5 Ability to learn new programs and platforms in order to train others andor troubleshoot 6 Strong organizational skills and attention to detail 7 Ability to work with a team and independently 8 Ability to organize and prioritize work 9 Excellent interpersonal skills and communication skills 10 A servant attitude demonstrated in a willingness to assist others 11 Previous Technical Support experience preferred A cover letter resume and Asbury Seminary application for employment are all required |
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