Job Description
| The Position We need talented customer support staff with sharp resolution and people skills to support our industryleading SaaS HIT product This particular role involves answering customer support requests via our online ticketing system and includes some telephone support activities as well These requests include questions regarding product functionality technical issues interface coding and other general support items The successful candidates will work closely with the Development team Customer Support team and our general user community The Support Analyst role will report to the Director of Implementation Services and Support The Company8232 Wellcentive provides industryleading PointofCare and PointofCommunity clinical quality improvement systems which are used by physicians their organizations and communities to help improve the quality of preventive care and chronic disease management Thousands of physicians across the United States are licensed to use our products and we count some of the largest and most respected physician organizations health information exchanges professional organizations and other HIT vendors as our clients Our systems bridge the gap between the traditional disease management system and the traditional EMR system and our recently venturebacked company is a rapidly growing and disruptive force in the marketplace Competencies The individual will need to perform or have the following tasksskill sets Professionalism in communications with internal and external customers Build strong relationships with peer management and work in collaboration with Integration Services and Development Desire to grow professionally accept new challenges and proactively contribute ideas and solutions to a rapidly growing company Maintain all assigned issues in Zendesk Meet SLAs and communicate with leadership team if dates can not be met in advance to allow leadership team to assist or adjust priorities Strong analytical and troubleshooting skills Must feel comfortable delegating certain support tasks other staff members and following up to ensure that the work has been done Comfortable using Linux Troubleshoot issues with MySQL Troubleshoot issues with interfaces (HL7XML) Configure Java Script Java Shell scripting Provide recommendations to management for programs and processes to enhance customer satisfaction The Required Qualifications Bachelors Degree in Computer Science Software Engineering or other coursework requiring programming Experience with SQL Java and JavaScript Genuine interest in changing the way healthcare works Passion for solving difficult problems Ability to write and communicate clearly Travel up to 10 |
Jobs Like This Near Roswell, GA
Click on the button below to go to the Wellcentive website and apply for Population Health Customer Support Engineer.
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