Job Description
| Summary Seeking a Chief Technology Officer (CTO) for a midsize digital communications company in the Washington DCBaltimore area The CTO will align the technology vision with the business strategy of the organization while leading the IT team and working very closely with the Product Development and the Product Brand and Marketing teams The position will generally possess advanced knowledge of both Information Technology Digital Product Development and Management and General Management while being responsible for the integration of new or existing technology into business operations The position participates in and is responsible for the longterm technical strategy of the organization The position will serve as the interface between the IT function and the senior management team and will also have ultimate responsibility for the daytoday operations of the IT function This role is to plan coordinate direct and design build and provide direction and leadership for technology solutions that enhance missioncritical business operations The role will actively participate in strategic and budgetary planning and priority setting This position will collaborate directly with senior level decision makers to identify recommend develop implement and support costeffective technology solutions as they relate to both existing and new products This role will also direct the vision and leadership for developing and implementing efficient and effective solutions for the technology infrastructure areas of the organization Essential Duties and Responsibilities include the following Other duties may be assigned To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required with suggested percentages of time to be allotted (where applicable) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions All aspects of developing and implementing technology initiatives within the organization Develops and maintains a multiyear technology roadmap working with senior management in order to link product branding and marketing and industry trends to specific development efforts This includes maintaining a strategic technology and organizational longterm vision while successfully addressing shortterm tactical issues Specifically in the software space you must serve as the primary visionary for the development and deployment of secure scalable extensible and maintainable architectural software solutions Represents the needs and interests of all technologies as a member of the organizations senior management team and works with the senior management team in defining and executing strategic and tactical business goals Directly oversees and manages technical staff and consultants including staff with varying degrees of expertise from at least the following areas engineering database administration custom and third party application development software quality operationsservice desk including digital areas such as SEO search cms social media mobile text and email Sources the appropriate IT technical talent and leadership and develops existing talent in order to ensure that technical development resources support the technology vision of the organization This is carried out by selecting assessing developing mentoring managing and retaining top technical talent Demonstrates successful project management skills and has the ability to implement various strategies such as SCRUMLEANSix Sigma strategies Leads and is responsible for the oversight strategy development and management of the business technology platform and change initiatives including managing the resources required for any new technologies while concurrently managing current resources during any migration andor transition period(s) Leads research efforts for new architectural innovations frameworks and techniques with close collaboration with Product DevelopmentManagement and Product Branding and Marketing to optimally support and align with the Companys sales and marketing efforts Participates and leads in company level strategic planning exemplifying teamwork within the departments and across departments Oversees technology architecture for all products services and new initiatives including identifying and interpreting trends in technology Participates in business planning and communicates technical knowledge and vision of both current and future technology related to companys competitive position Identifies evaluates and selects new and emerging technologies that can be assimilated within the organization and significantly improve competitiveness Presents papers and presentations at tradeshows client events and other external clientfacing events which position the company as a technology leader in the respective space Monitors industry market trends and competitors and provides intelligence on the competitive landscape and key trends occurring in the industry Responsible for the development of alliances and partnerships and managing the outcomes of such third party supplier relations to assure quality vendor contributions Oversees the quality of work performed by consultants and coordinates with selected vendors to achieve costeffective optimal solutions for both onshore and offshore development as well as inhouse contractors Ensures all technology is following a consistent repeatable and successful set of best practices Is responsible for the vision and direction around best practices in the areas of technology documentation including but not limited to product documentation acceptance secure software development lifecycle coding and approachpractices Where necessary will make certain that systems that require validation are appropriately validated Develops and manages an environment that appreciates and understands the value of quality including a Quality System that ensures the appropriate quality environments procedures work flows testing and remediation Develops and manages an enterprisewide disaster recovery and business continuity plan Develops and manages budgets for the information technology group including but not limited to technology projects initiatives and operational areas Uses the time reporting system for the department in an effective manner to manage resource planning and capitalizednoncapitalized projects Completes administrative tasks in a timely manner Performs responsibilities in professional manner meeting Company mission and goals Managerial Responsibilities Carries out managerial responsibilities in accordance with the organizations policies and applicable laws Responsibilities include interviewing hiring and training employees planning assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems Competencies To perform the job successfully an individual should demonstrate the following competencies Analytical Synthesizes complex or diverse information Collects and researches data Uses intuition critical thinking and experience to complement data Designs work flows and procedures Design Generates creative solutions Uses feedback to modify design Applies design principles Demonstrates attention to detail Problem Solving Identifies and resolves problems in a timely manner Gathers and analyzes information skillfully Develops alternative solutions Works well in group problem solving situations Uses reason even when dealing with emotional topics Project Management Within the department Develops project plans Coordinates projects Communicates changes and progress Completes project on time and budget Manages team activities successful in implementing Works with the Project Management Office (PMO) Technical Skills Assesses own strengths and weaknesses Pursues training and development opportunities Strives to continuously build knowledge and skills Shares expertise with others Client Service Manages difficult or emotional client situations Responds promptly to client needs solicits client feedback to improve service Responds to requests for service and assistance Meets commitments Interpersonal Skills Focuses on solving conflict not blaming Maintains confidentiality Listens to other without interrupting Keeps emotions under control Remains open to others ideas and tries new things Oral Communication Speaks clearly and persuasively in positive or negative situations Listens and gets clarification Responds well to questions Demonstrates group presentation skills Participates in meetings Written Communication Writes clearly and informatively Edits work for spelling and grammar Varies writing style to meet needs Presents numerical data effectively Able to read and interpret written information Teamwork Balances team and individual responsibilities Exhibits objectively and openness to others views Gives and welcomes feedback Contributes to building a positive team spirit Puts success of team above own interests able to build morale and group commitments to goals and objectives Supports Everyones efforts to succeed Visionary Leadership Displays passion and optimism Inspires respect and trust Mobilizes other to fulfill the vision Provides vision and inspiration to peers and subordinates Change Management Develops workable implementation plans Communicates changes effectively Builds commitment and overcomes resistance Prepares and support those affected by change Monitors transition and evaluates results Delegation Delegates work assignments matches the responsibilities to the person Gives authority to work independently Sets expectations and monitors delegated activities Provides recognition for results Leadership Exhibits confident in self and others Inspires and motivates others to perform well Effectively influences actions and opinions of others accepts feedback from others gives appropriate recognition to others Managing People Includes staff in planning decisionmaking facilitating and process improvement takes responsibilities for subordinates activities Makes self available to staff Provides regular performance feedback Develops subordinates skills and encourages growth Solicits and applies client feedback (internal and external) Fosters quality focus in others Improves processes productions and services Continually works to improve managerial skills Quality Management Looks for ways to improve and promote quality Demonstrates accuracy and thoroughness Business Acumen Understands business implications of decisions Displays orientation to profitability Demonstrates knowledge of market and competition Aligns work with strategic goals Cost Consciousness Works within approved budget Develops and implements cost saving measures contributes to profits and revenue Conserves organizational resources Diversity Demonstrates knowledge of EEO policy Shows respect and sensitivity for cultural differences Promotes a harassmentfree environment Builds a diverse workforce Ethics Treats people with respect Keeps commitments Inspires the trust of others Works with integrity and ethically Upholds organizational values Organizational Support Follows policies and procedures Completes administrative tasks correctly and on time Supports organizations goals and values Benefits organization through outside activities Supports affirmative action and respects diversity Strategic Thinking Develops strategies to achieve organizational goals Understands organizations strengths and weaknesses Analyzes market and competition Identifies external threats and opportunities Adapts strategy to changing conditions Judgment Displays willingness to make decisions Exhibits sounds and accurate judgment Supports and explains reasoning for decisions Includes appropriate people in decisionmaking process Makes timely decisions Motivation Sets and achieves challenging goals Demonstrates persistence and overcomes obstacles Measure self against standard of excellence Takes calculated risks to accomplish goals PlanningOrganizing Prioritizes and plans work activities uses time efficiently Plans for additional resources Sets goals and objectives Organizes or schedules other people and their tasks Develops realistic action plans Professionalism Approaches others in a tactful manner Reacts well under pressure Treats others with respect and consideration regardless of their status or positions Accepts responsibility for own actions Follow through on commitments Quality Demonstrates accuracy and thoroughness looks for ways to improve and promote quality Applies feedback to improve performance monitors own work to ensure quality Quantity Meets productivity standards Completes work in a timely manner Strives to increase productivity Works quickly Safety and Security Observes safety and security procedures where applicable Adaptability Adapts to changes in the work environment Manages competing demands Changes approach or method to best fit the situation Able to deal with frequent changes delays or unexpected events AttendancePunctuality is consistently at work and on time ensures work responsibilities are covered when absent Arrives at meetings and appointments on time Dependability Follows instructions Responds to management direction Takes responsibility for own actions Keeps commitments Commits to long hours of work when necessary to reach goals Completes tasks on time or notifies appropriate person with an alternate plan Initiative Volunteers readily Undertakes selfdevelopment activities Seeks increased responsibilities takes independent actions and calculated risks Looks for and takes advantage of opportunities Asks for and offers help when needed Innovation Displays original thinking and creativity Meets challenges with resourcefulness Generates suggestions for improving work Develops innovative approaches and ideas Presents ideas and information in a manner that gets others attention Qualifications Education andor Experience Masters degree (MA) in Computer Science or other Technology area or one in Business Business or Technology from a four (4) year college or university or equivalent and twenty (20) or more years related experience andor training are required These requirements may be substituted for an equivalent combination of education and experience where applicable as described below Overall twenty (20) years or more experience in Technology with an emphasis on digital based applications custom applications open source systems third party technologies data systems and databases and data warehouses Specifically have experience and knowledge in at least the following technologies net java sqlperl rails php siebel and oracle Approximately fifteen (15) or more years experience managing technical teams Experience in executing and transitioning through at least two (2) major system migrations form a legacy custom environment which included integrated yet disparate systems and data systems and services to the development design and deployment andor integration of a core delivery platform utilizing either third party systems andor custom applications For any and all custom and third party applications must have considerable experience in managing and rolling out new releases and functionality Language Skills Ability to read analyze and interpret common technical journals financial reports and legal documents Ability to respond to common inquiries or complaints from clients regulatory agencies or members of the business community Ability to effectively present information to colleagues and senior management and outside groups Must demonstrate a command of the English language (read write and speak) Mathematical Skills Ability to apply advanced mathematical concepts where necessary (eg logarithms or permutations) and the ability to apply mathematical operations to such tasks as analysis of variance etc Reasoning Ability Ability to define problems collect data establish facts and draw valid conclusions Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and handle with several abstract and concrete variables Computer Skills Database software Design software Development software Internet software Search Software CRM and Order Management systems Project Management software Spreadsheet software Word Processing and Presentation software any other software applicable to the job from time to time Other Skills and Abilities Demonstrated leadership skills and experience working with senior leadership in systems integration and IT strategy Demonstrable ability to make difficult decisions regarding necessary team size and composition Must have strong skills in process and procedure work flow implementation planning documentation sizing and estimation skills Demonstrable ability to translate complex technical issues for nontechnical colleagues or clients Other Qualifications Expertise in working very closely with Digital Brand and Marketing teams and related Product Development and Management teams to utilize technology for the creation of new products Expertise in technology platforms tools and processes used in the digital communications environment Specifically targeted email marketing systems SEO search social media text mobile ecommerce and marketingcommunication websites and webcrawling technologies Expertise and demonstrated experience in systems design development implementation and deployment processes Must have experience with complex project management and resource loading personnel management vendor management budgeting and financial management Experience in strategic planning and execution required Superior understanding of organizational goals and objectives required Indepth knowledge of applicable laws and regulations as they relate to information technology and the digital communication environment it operates in |
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