Job Description
| This position is responsible for leading production support over the Membership application This person leads and coordinates teams of other resources to ensure alignment of technical solutions for medium to complex issues (quantity and magnitude) Takes ownership of the analysis and understanding of medium to complex issues and coordinates the documentation of business needs and bring incidents to closure timely Oversees and performs quality and governance over outsourced vendors Offhour and Weekend production support as required Conducts detailed research Coordinates analysis necessary to identify viable solution alternatives Review project plans and artifacts to be deployed into production and assess impact to production environment Coordinate and facilitate process improvement opportunities to improve operational efficiencies Education Bachelors Degree required Graduate studies or professional development activities preferred Work Experience 68 years of related IT work experience preferably in the health insurance industry Demonstrated experience in a key role in major company initiatives and demonstrated leadership experience Demonstrated progression of professional responsibility Special Licensing or certifications Preferred Business Analyst Certification Knowledge Requires knowledge of system development life cycle and implementation methodologies Requires excellence in structured query languages or analysis techniques Requires strong ability to apply structure to loosely defined complex problems Demonstrates understanding of core business functions Mainframe and Legacy systems Membership (NASCO NMS) systems andor business knowledge Skills Requires skillful project execution experience and knowledge Requires excellent verbal and written communication skills Requires knowledge of programming development and technical architecture |
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