Job Description
| Technical Support Engineer Voltage Security is seeking a highly technical customer focused support engineer to manage critical secure platform issues for our customers and partners through phone web and email channels Job Description Our Ideal Candidate will be a customer focused proactive self starter who thrives in a challenging dynamic environment Career Summary Manage issues for Voltage customers and partners through phone web and email channels Youll work with Voltage Customers and Partners to ensure successful overall user experience Take ownership of issues consulting with appropriate Voltage Team Members to troubleshoot through successful resolution Collaborate with Development QA Marketing Sales and Deployment Teams Use your skills and creativity to review functionality develop tools design processes and produce documentation to improve the overall software quality to enhance the user experience for Voltage Online Security Services You will be on a rotation to respond the occasional after hour client issues Required Experience and Background Minimum 24 years Industry experience in a similar or related position Support for Enterprise Level Customers andor Partners Versatile troubleshooting capabilities Solid knowledge of Enterprise Windows UNIX and Linux UNIX and Linux system administration experience including MS Active Directory and Exchange Solid understanding of internet and networking protocols (DNS TCPIP etc) Excellent Communication skills both oral and written Messaging Experience is ideal (MS Outlook Lotus Notes SMTP Sendmail IM etc) BS or BA preferably in technical discipline or equivalent industry experience |
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