Job Description
| Synapse Product Development was founded under a single guiding principleto make it the best job anyone has ever had To learn more about us please visit About Synapse Synapse Culture Synapse on Facebook IT Black Belt (User Support and Administration) SAMPLE DAY AT WORK Get in at 900AM On the way to your desk help someone choose the best cell phone for their upcoming international trip After figuring out what would work best for them you make it to your desk to drop off your things and go get a cup of coffee and some breakfast from the kitchen While the coffee is brewing you walk through some possible troubleshooting steps for an electrical engineer who is having some USB connectivity troubles in Windows 7 64bit running inside a Mac OS X VMWare Fusion virtual machine Once back at your desk you check the ticket queue You create few active directory accounts grant and remove some access to a few projects using NTFS permissions and a new group you just made and write up a new how to wiki article on connecting an iPad to WebDav (because you got three questions about it in one week and you felt it needed a wiki page given increased demand) Right about then you and the rest of the IT Martial Artists group up for a short chat You hear what others are up to and have a chance to talk about the progress on your new script that will push out and install pkg files to Macs when they are seen on the network You have a question about how to best do one part of that and an IT Ninja gives you a few tips that will end up working out great Back to business where you image a few MacBook Pros for some new interns starting next week Just then a few emails start flying about some of the security pitfalls of Dropbox Having been on top of how to use that tool with local encryption you find a few how to links and send it out to the masses helping to keep peoples personal data secure in the cloud After a yummy lunch downtown with friends from the office you are back at your Mac pkg installer script It is getting close to 3PM now and you remember that it is your turn to check all of the conference spaces to make sure the IT equipment are all in tip top shape You notice that one of the big screen TVs has a bad picture and so after a quick conversation with the IT Shogun you find a good TV and order it so it will be in place for tomorrows client meeting Before heading home for the day you decide to have a beer and play a game of pool with your coworkers After winning you are in the elevator and just a block away from the bus tunnel to catch your afternoon bus home QUALIFIED APPLICANTS WILL BE ABLE TO Make sure Synapsters (Synapse employees) and Synapses Clients are happy with the technology available to them Resolve trouble tickets Continue to build and maintain the best workplace youve ever had with other Black Belts KEY RESPONSIBILITIES Constantly strive to provide a high level of customer service to the employees and clients of Synapse Provide a willingness to take on new and unknown technology support requests Stay abreast of the latest trends in technology and in IT process Deploy install and troubleshoot workstationslaptops software and other peripherals Maintain inventory of technology equipment Create user accounts groups and permissions to various enterprise applications Perform basic network and infrastructure troubleshooting and escalate issues as needed Document systems to a level by which a reproducible environment is created Perform IT purchasing roles including product research vender selection purchasing and tracking QUALIFICATIONS Bachelors degree in Computer Science Information Technology or 4 years of equivalent experience Three years of experience in IT support or related field (At least two out of three) Microsoft Windows 7 Apple OS X and Linux desktop administration and support experience Experience with at least one scripting language (PowerShell Perl Python Ruby BATCH etc) First rate customer service Exposure to Linux applications including Git DHCP SSH NFS etc Exposure to Microsoft BackOffice servers (eg Exchange SQL Server Project Server) A strong desire to improve skills and processes through constant collaboration Exemplary communication skills and a desire to work with small and large multidisciplinary teams At least one superpower Ability to lift up to 42 pounds DIRECTIONS FOR APPLICATION Please attach a copy of your resume and at your discretion a cover letter Also attach under Other documents the answers to the questions below (required) We hope you will take the time to answer these questions since we will only consider candidates who do You may be the perfect person to join our team and we dont want to miss the opportunity to get to know you APPLICATION QUESTIONS What is the maximum amount of RAM a 32bit Application can use in a 64bit OS What is the fastest way to force close an application in Mac OS X What would you type into a command line on a Windows 7 client computer to apply recent group policy changes How do you open a BASH prompt in Mac OS X 1081 What keyboard button(s) on a HP DL360 G7 enters the RBSU at boot Given the following IP address and subnet mask 10254115 25525500 what is the correct broadcast address and a probable gateway address Given the following what things would you do to troubleshoot the problem Windows 7 on Generic PC Hardware Blue screen events happen at random and occur too quickly for the user to be able to read RAM tests out OK and there have been no recent driver or hardware changes Please leave any notes you have on these questions or the application process in general To apply please follow this link Thank you |
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