Job Description
| Software Application Administrator Office of Information Technology Search FA002812 Boise State University invites interested applicants for the position of Software Application Administrator to become a part of our team to continue our quest toward becoming a Metropolitan Research University of Distinction This position will provide daytoday application administration support as needed including before after hours and weekends Apply updates and fixes to various applications which may include but not limited to SharePoint Project Web Server SCSM SCCM NET web application servers AceWare Imaging software IIS MySQL Resource 25 PHPLAMP Google custom search Blackboard and Data Warehouse Migrate code from one environment to another Manage security for various applications at the server level Troubleshoot and resolve issues with the application at the server level File and escalate trouble tickets with various support organizations for an application Setup and monitor the application servers and web servers for various applications You will have the opportunity to Act as a point of contact for various application vendors whose applications the university has licensed Install application software on server as needed Monitor download and apply application upgrades updates and fixes for various applications first to the test environment and then to production after testing is completed Take ownership and improve internal processes related to the administration of applications supported including quality assurance guidelines Monitor application(s) and services provided by those applications using application vendor tools or Windows (or Linux) tools Provide before after hours and weekend support for migrations updates fixes and issues as needed Play a key role in determining application security guidelines strategy and application of such Monitor and address application or performance issues that are forwarded from the help desk Respond to Help Desk with what to tell customers Perform application tuning according to vendor instructions as needed Provide technical assistance and consulting to functional areas on problems that are serverside related Calls will come from the Help Desk Administer application security as needed at the server level Document system proposals outlining problems alternatives and recommendations Recommend solutions based on performance costs scheduling time and benefits Document process diagrams data flow diagrams flow charts data maps and data dictionaries as appropriate Maintain installation documentation Maintain documentation on any modifications to default installation of various applications Create documentation and check lists for internal processes that can be easily understood by another team member Provide reasonable estimates to ensure reasonable target dates Meet target dates Communicate revised estimates and target dates to customers in a timely manner Adhere to published standards and procedures such as naming conventions security programming conventions code walkthroughs testing conventions and migration processes Update operations and user documentation as needed Work with TSS area to deploy desktop applications to enduser as needed Prepare regular status reports for manager Attend Application technical training Attend workshops seminars brown bag sessions etc Arrange oneonone training as needed Improve Application administration internal standards and processes to promote increased quality performance and customer service Improve application processes to promote increased performance efficiency and customer selfsufficiency Contribute ideas and suggestions in team discussions Support other team members Display flexibility and openness to new ideas Pitch in and help as needed Take ownership of issues Share expertise and train other team members as appropriate Provide technical assistance to team members as requested Setup the application environments to include application server and web server as needed At a minimum you should have Bachelor Degree or equivalent professional experience 5+ years of experience in same or similar type or work Strong working knowledge of the following software languages and tools Windows IIS SharePoint and load balancing Working knowledge of various office related software such as MS Word Excel PowerPoint Visio Ability to set priorities and follow project schedules Knowledge of database connectivity issues Knowledge of integration processes with directory services (Novell Active Directory or Oracle Internet Directory) Knowledge of TCPIP connectivity over an Ethernet based network Knowledge of Java andor NET applications and architecture Strong analytical and troubleshooting skills Strong organizational written verbal and interpersonal communication skills Must be able to work with and communicate with people of various knowledge levels from the very technical to the casual user Strong customer service skills Must be very detail oriented The preferred candidate will have Experience with high availability and load balancing is preferred Experience with SQL administration (MySQLOracleMicrosoft SQL server) is preferred Experience with scriptingprogramming (powershell andor other languages such as php python ruby perl) is preferred Experience with Federated Services (ADFS Shibboleth) is preferred Experience with Linux or Unix systems and software is considered helpful Salary This position is an exempt professional position with an excellent benefits package including medicaldentalvisionlife insurance retirement plan reduced tuition benefits 24 days vacation leave and 12 days sick leave annually plus 10 paid holidays as well as other benefits The salary range for this position is 57500 to 66100 If this sounds like the job for you Please send letter of interest summarizing your qualifications as they pertain to the job announcement Attach a resume that includes employment history (including dates of employment) Please make sure that your cover letter and resume clearly show your experience as it relates to the minimum and preferred qualifications of this position Please also attach the names of three professional references with contact information to OIT Business Search FA007301 Boise State University 1910 University Drive MS1412 Boise Idaho 837251412 OR OIT_Recruitingboisestateedu Phone 2084261433 You may submit a resume in a Word or PDF document attached to an email sent to the OIT_Recruitingboisestateedu address Review of applications will begin January 17 2013 and will continue until finalists are identified Applications received after that point may be considered if the position is not filled from the finalist pool About the University httpwwwboisestateedu About the City of Boise httpwwwboisechamberorg About the Department httpwwwoitboisestateedu |
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