Job Description
| Job Summary System76 is a leading provider of Ubuntu preloaded laptops desktops and servers System76 focuses on quality products excellent service excellent support and a commitment to open source technology We strive for a high energy work environment with the fluid exchange of ideas and creativity As Operations Manager you are responsible for enhancing overall quality of service employee development and advancement and day to day operations Key responsibilities Maintain and enhance quality of service within operating budgets Develop Technical Support Sales and Customer Service quality measurement methods Ensure testing and development lab has the necessary tools and hardware to effectively deliver top quality support Manage product availability for press reviews Manage Technical Support and Customer Service teams Develop training programs Employee development and advancement Enhance productivity Manage escalation Develop a strong quality centric culture Manage HR and regulatory compliance Seek valuable government certifications Maintain company policies Manage third party and partner relationships Refine product and operating system release testing procedures Define best practices for team coordination Define best practices for customer interaction Required skills and experience Experience leading and managing teams Excellent communication skill Training experience Technical support experience At least two years experience working with end userscustomers Excellent customer facing skills Deep technical understanding of Ubuntu Ability to identify product bugs versus technical support Ubuntu or Open Source project bug reporting and followthrough to resolution Creative technology focused problem solving Communicating and reporting to ownership Desirable skills and experience Project Administration Open Source advocacy |
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