Job Description
| Essential Tasks Provide Tier 1 and 2 technology service desk support to all users and locations including support of computer hardware software printers network and telephony issues Service requests and incidents in a manner congruent with our service level agreements via telephone email and inperson Ability to evaluate and prioritize incoming service request in order to deliver service in the most efficient manner possible Research problems using internal knowledge base colleagues the internet and other tools Methodically track all incidents and service requests in a tracking system Basic active directory tasks such as account creationdeletion password reset unlock user accounts computer object administration Participate in projects as needed Business Skills Possess excellent written and verbal communication skills Possess excellent customer service skills Ability to follow prescribed processes and procedures Present a professional image in conduct attitude and attire Highly motivated selfstarter able to work alone or as part of a team Contribute to the development of the service desk and related processes Technical Requirements Excellent technical troubleshooting and problem solving skills Proficient to expert knowledge of MS desktop OSs (Win2000 XP Vista 7) Proficient to expert knowledge of MS office suites (2000200320072010) Proficient to expert knowledge of desktoplaptopthin client computer hardware and setup Proficient project management skills Experience with troubleshooting Tier 1 and 2 issues locally and remotely Fundamental understanding of computer networking Experience At least 3 years service desk experience Experience with IBM iSeries or AS400 environments Experience with Citrix environments is desirable Experience with Powershell is desirable Four year degree in computer science or information systems is desirable Professional certifications are desirable Microsoft Certified Professional A+ Network+ |
Jobs Like This Near Grapevine, TX
Click on the button below to go to the FleetPride website and apply for IT Service Analyst.
GO TO EMPLOYER WEBSITE
