Job Description
| Available Shifts 7AM 330PM 3PM 1130PM 11PM 730AM Telecommute Possible cPanel prides itself if offering data centers and administrators around the world with top rated support solutions to unique problems and ongoing support when utilizing cPanelWHM for Linux cPanel is looking technical analysts that will provide great customer support solutions and results to data centers and web hosting providers around the world cPanels Technical Analysts are part of an elite group that have graduated from standard help desk support to a challenging career focused on supporting a single product This is what the job entails Technical Performance Practices the highest levels of competency effective analysis and documentation uses technical knowledge to diagnose problems with systems when they occur while interacting with customers Maintains successful customer relationships by maintaining a feedback score of 900 or greater Maintains a high level of productivity Contributes to the companys and departments documentation efforts Adheres to the policies and procedures of the company These are the skills we need for this position Oral Communication able to speak clearly and effectively in positive or negative situations to customers and employees Written Communication able to communicate effectively in all written work utilizing proper grammar spelling and punctuation Time Management able to use time effectively in an unsupervised fashion pursuing other activities when regular duties have reduced volume able to complete projects in a timely manner PlanningOrganizing skills able to prioritize work activities use time efficiently and work through large projects in a selfmotivated manner Adaptability able to adapt to changes in the work environment manage competing demands and able to deal with frequent change delays or unexpected events Computer knowledge computer proficiency which includes knowledge of word processing and spreadsheet software strong knowledge of electronic communication systems able to navigate internet competently Problem solving skills able to identify and resolve problems in a timely manner gather and analyze information skillfully able to apply independent judgement on regular basis in making decisions Interpersonal skills able to interact with coworkers and customers in a courteous professional and effective manner Math ability able to perform basic math operations able to apply concepts such as fractions percentages and rations and apply them to work related situations Technical skills advanced technical skills which include Mastery of web server related technologies such as Apache MySQL PostGresSQL PHP Exim and other MTAs Spam Assassin configuration and troubleshooting Bind NSDDNS PureFTPD ProFTPD Tomcat Mailman mod_mono SSL Frontpage FreeBSD Advanced Knowledge ability to install software via ports CVSup Mastery of Linux related technologies such as CentOS RHEL Shell commands and procedures Advanced use of package management systems such as Yum Ability to compile software such as the linux kernel apache and other packages from source code Patch Mastery of cPanel software configuration and implementation EducationExperience High School diploma or equivalent one to two years of LinuxnixBSD system troubleshooting or a related certification (RHCE) one year of web hosting industry experience or other related work preferred Special consideration will be given to candidates with the following skills Configuration and troubleshooting of cPanel WHM Customer service experience WebHosting experience In return for all the above we offer the following Competitive Salary Full Health Vision and Dental coverage Flexible Spending Account Free onsite lunch Paid Vacation Tuition Reimbursement Casual Working Environment 401K Matching EEO Statement At our company we take great pride in our diverse and talented workforce We recognize that our continued success as a company depends largely on the collective strengths of our employees cPanel provides equal employment opportunities to all employees and applicants without regard to race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status or status as a Vietnamera or special disabled veteran marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIVAIDS related) or sexual orientation in accordance with applicable federal state and local law This policy applies to all terms and conditions of employment including but not limited to hiring placement termination layoff recall transfer leaves of absence compensation and training Privacy is taken seriously at cPanel Inc Information submitted is kept internally and not shared with third parties |
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