|Careers with the Transportation Security Administration Information Technology Specialist Department Of Homeland Security Transportation Security Administration Arlington VA At the Transportation Security Administration you will serve in a highstakes environment to safeguard the American way of life In cities across the country you would secure airports seaports railroads highways andor public transit systems thus protecting Americas transportation infrastructure and ensuring freedom of movement for people and commerce This position is located in the Office of Information Technology (OIT) in the Office of Strategy and Innovation Mission Engagement Division (MED) Transportation Security Administration (TSA) Department of Homeland Security (DHS) If selected for this position you will perform customer support duties under the limited direction of a manager Typical duties include Developing managing and implementing project plans (eg communications plan scope management plan time management plan and work breakdown structure risk plan budget plan and procurement plan) Managing and facilitating stakeholder meetings to develop plans eliciting customer support into the development of plans and finalizing the project schedule and consulting with customers to define functional requirements Defining customer requests and applying customer service and customer support principles and methods to provide information and assistance to customers reporting responding to and resolving customer requests identifying and resolving customer issues and problems and participating in the planning and delivery of a full range of customer support services Developing and interpreting policies procedures and strategies governing the planning and delivery of services throughout the enterprise Analyzing new technology support requirements developing information system techniques establishing criteria and making recommendations when proceduresguidelines do not exist for IT resourcesrequirements eg impacting information technology systems implementation operations expansion consolidations and continuing lifecycle management Researching and studying reports and technical publications to determine and keep abreast of stateoftheart information systems technology and trends which influence revision or development of new techniques Developing implementing and coordinating activities designed to ensure protect and restore IT systems and services Planning and coordinating the delivery of an IT security awareness training program for end users at all levels in the agency Developing and maintaining metrics using best practices such as LEAN Six Sigma Software Engineering Institute Capacity Maturity Model Integration (SEICMMI) and Project Management Institute Project Management Principles (PMIPMP) Preparing and maintaining performance goals and implementing process improvements Creating focus groups and action plans Participating in studies or performing portions of studies to advise on the merits of a proposed approach for the configuration and management of new hardware and software for IT systems Participating in the development modification or acquisition of applications software programs to meet technical and functional requirements Participating in the design development testing and implementation of new or modified applications software Specialized experience needed for the position includes For the SVI Band Level Applying IT security principles and methods Developing and interpreting policies procedures or strategies governing the planning and delivery of IT customer services Developing implementing or coordinating activities designed to ensure protect and restore IT systems and services and Applying project management principles (eg Project Management Institute (PMI) best practices Project Management Body of Knowledge (PMBOK) LEAN Six Sigma and Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) Make a world of difference to the traveling public and protect our nationrsquos transportation infrastructure Join our team and help TSA secure freedom of movement Yoursquoll receive competitive compensation and all Federal benefits including a variety of health insurance options retirement plan flexible work schedules and more Learn more about this position and apply online today at httpstsajobstsadhsgov referencing Vacancy Announcement HQOIT125520521 or call 18778727990|
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