Job Description
| Ticketing System Administrator The Natural History Museum of Los Angeles County is seeking a Ticketing System Administrator The position is responsible for the daytoday operation maintenance and future use of the Natural History Museum ticketing software (currently Galaxy by Gateway Ticketing Systems) and for writing SQL queries Responsibilities for this position include but are not limited to Conduct ongoing configuration and monitoring of ticketing system and its custom integrations with the Museums fundraising software (currently Sage Millennium) and financial software (currently Sage Fund Accounting) Work with the Museums internal user group to identify and prioritize reporting needs and develop custom SQL reports about ticketing data for SSRS platform Document business requirements and translate these to specification and design Maintain ticketing test environment and develop test scripts assist with execution and analysis of test data output Review and evaluate Galaxy modules and upgrades If necessary implement and test Provide system training including new software releases and process changes Maintain inventory systems to assure adequate admission system supplies (eg ticket stock passes) initiate orders for additional supplies as needed Serve as primary contact with the ticketing software vendor Assist with project managing ongoing sustainment tasks for system and new phases Assist in developing strategic planning for system best practice use Participate as active member of Galaxy User Community to identify and implement best practices This position has the following requirements Bachelors degree in computer science or related discipline 3 to 5 years experience in systems or technologyrelated field Previous experience with admission ticketing or retail software preferably in an arts or leisure environment Experience with training and supporting software applications Project planningmanagement experience Solid understanding of Internet technologies and the operations of a commercial Web site including analytical skills in researching customer service and operations problems and metrics Minimum 2 years writing SQL queries and experience with SSRS Reasonable knowledge of automated accounting and financial analysis systems Ability to prepare reports and make presentations Ability to work some evenings weekends holidays and special events and be oncall by phone or in person for troubleshooting during peak attendance periods Ability to work independently and collaboratively Ability to analyze business processes and use technology to make process more efficient Must have the troubleshooting and analytical skills necessary to resolve complex computer system problems Ability to provide formal and informal instruction to nontechnical personnel in the use of computer hardware andor software Salary is commensurate with experience plus excellent benefits This is a fulltime regular exempt position Review of applications begins immediately and continues until position is filled Interested candidates please visit wwwnhmorgjobs and click the link of the position for which you are interested or go directly to the online application by clicking httpshomeeeasecomrecruit2id1085021t1 The Natural History Museum of Los Angeles County is an Equal Opportunity Employer Please No Phone Calls No Fax |
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