Technical Business Systems Support Analyst Billing Systems Dow Jones Company is seeking to hire a Technical Business Systems Support Analyst. We are looking for someone who wants to manage new business initiatives as they relate to our HR and billing systems. Reponsibilites: · Communicate between technical and non-technical individuals the specifics when it comes to the systems applications. · Provides advanced end user support. Respond to software application problems. Review issue logs to identify software application problem patterns. · Track performance of vendor in resolving issues within SLA’s; plans and implement installation, upgrades, and development projects. · Identify technical constraints, prepare specifications and document design process. · Manage and perform special projects; analyzes processes and related data to recommend automation improvements. · Work with various Dow Jones IT groups in implementing technology, assuring compliance and policies are met, maintaining the stability of system interfaces and assuring that a high level of support is provided for. · Evaluates and recommends improvements to system software; serves as liaison between departments and software vendors for specific applications. · Track industry trends in order to recommend and implement new products and delivery platforms to assist in leveraging products for competitive advantage · Communicate company strategic needs, changes to systems and informational notices. Requirements: · Three to five years newspaper business systems experience preferred. · 3-6 years experience working as a Business Analyst and/or technical support role within the IT function of a billing and HR payroll systems environment. · Desired that this individual have experience with Oracle & Progress. · Also desirable if they also have knowledge ADP/Payroll and DTI Circulation systems. Education: · A bachelor’s degree in a related field is required, however years’ experience in the field may be considered in lieu of a degree. Dow Jones, Making Careers NewsWorthy At Dow Jones our Managers work to meet our equal opportunity and affirmative action objectives and our Employees help to foster a professional, welcoming and encouraging environment. EOE/AA/M/F/D/V | 
