Job Description
| Job Title Solutions Support Specialist Department Solutions Report to Operations Desired Outcomes Maintain 90 level 1 close rate on support tickets Achieve overall revenue in software products of yearly budgeted amount Achieve overall evaluation score of 45 on a 5point scale for partner satisfaction with software tool usage functionality and utilization support following training Achieve overall senior leader survey result of 40 as measured by csuite leaders perception of the process and software products ongoing use and support Achieve overall evaluation score of 90 on a 100 point scale for coach satisfaction with communication ownership accuracy and responsiveness Duties and Responsibilities Level 2 Database troubleshooting and maintenance Provide error free support for all assigned Solutions implementation and installation projects Resolve software support issues with accuracy and in a timely manner to the customerpartner satisfaction Triage Solutions Support issues as required to ensure highest satisfaction Acquire expertise in Solutions products to provide installation and implementation support and training guidance Manage Solutions Help Desk ticketing system and follow up Assist in channeling voice of customer to software Product Managers Provide conversion and testing support for Solutions products migrations Actively participate in acceptance testing of new releases delivered by Solutions Partners Vendor management relating to development and product support Provide training as needed on the use of Solutions software tools Other duties and responsibilities related to Solutions as identified Knowledge Skills and Abilities Intermediate experience in SQL SSMS and Visual Studio Experience troubleshooting networks Server 20032008 Extensive knowledge of SG products and services preferred Advanced business and health care knowledge preferred Excellent verbal and written communication skills Ability to effectively manage relationships to resolve support issues Strong work ethic team orientation Ability to interact with internal and external customers in a professional manner Proven experience providing exceptional customer service Ability to pay close attention to details strong followup and followthrough skills Ability to handle multiple duties simultaneously with a high degree of accuracy Excellent time management skills organized ability to prioritize in order to complete multiple tasks on schedule in a deadline driven environment Ability to work effectively in a fastpaced environment while maintaining composure flexible Ability to problemsolve and exercise sound independent judgment while displaying a high degree of initiative and accuracy Proactive thinker willing to take initiative and ownership Proficient in Microsoft Outlook Word Excel and PowerPoint Periodic travel may be required Physical Requirements While performing the duties of this job the employee is regularly required to use hands and is required to talk and hear may occasionally be required to reach with hands and arms Specific vision abilities required by this job include close vision peripheral vision and ability to adjust focus Ability to stand for 8 hours at a time Ability to sit type and view a computer screen up to 8 hours at a time Ability to use telephone headset for up to 8 hours at a time Ability to navigate from airport terminal to terminal Ability to navigate throughout partner organization Ability to pull 50 lbs luggage through the airport Ability to place luggage in overhead compartment (Lift up to 50 lbs overhead) Ability to rent and drive a car The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Job Location Gulf Breeze Florida Job Status Non Exempt |
Jobs Like This Near Gulf Breeze, FL
Click on the button below to go to the Studer Group website and apply for Solutions Support Specialist.
GO TO EMPLOYER WEBSITE
