Network & Systems Engineer

DST Inc.
Lake Forest, CA
Job Type:
Server Admin & Security, Server Admin & Security

Job Description

Position Description: Provides senior level networking engineering and systems planning and support; handle IT escalations from Tier I/II; maintains knowledge of relevant products and service offerings to provide efficient solutions and future risk planning; implement ITIL policies and procedures; serve as a backup for IT Director, maintain high availability infrastructure; acts as representative of technical services to the company, assists Integration and SQL Reporting team with various assignments including script edits, software updates and maintenance. Position Requirements: * Provides senior level IT support for problems and service requests related to hardware, software, network connectivity and application support. * Acts as representative of technical services to the company. * Support, Maintain and Improve High Availability eCommerce, Development and Reporting infrastructure. * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. * Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers. * Must be able to provide clear, concise, information through written and verbal communications. * Identify and learn appropriate software and hardware used and supported by the organization. This includes, but is not limited to Microsoft Office applications, iSeries, SugarCRM, time and billing systems, and various other software packages. This also includes, but is not limited to personal computer desktop and laptop hardware, mobile devices, cell phones, digital and VoIP telephones, and video conferencing systems, as well as various local area network devices. * Performing preventative maintenance and repair of various servers, networking and related appliances. * Maintain & Support data center cage and future colocation. * Implement procedures to ensure outages are kept at a minimum. * Ensure client SLA and uptime goals are met. * Test fixes to ensure problem has been adequately resolved. * Perform post-resolution follow-ups to ensure user satisfaction and proper problem resolution. * Review and record inbound data feed issues. Escalate found interruptions or out of date data to Senior level team members. * Write basic SQL queries with complex joins. * Other duties as required or requested by the IT Director. Required Skills and Abilities: * A+ Certification or similar work experience. * Able to write basic SQL queries. * Proven analytical and problem-solving abilities. * Experience or strong knowledge for working with Active Directory domains, Exchange 2010, load balancing, Sonicwall, SAN, High Availability networks, and ITIL. * Exceptional written and oral communication skills. * Strong documentation skills. * Experience with Server 2008 R2 and Linux. Preferred Skills and Abilities: * Able to support networking in an AS400. * Basic understanding of Relational Databases. * Supporting eCommerce networks and uptime requirements. * Exceptional customer service orientation. * Highly self-motivated and directed. * Knowledge of Coyote Point. * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. * Ability to utilize a variety of resources to find solutions to a wide range of computing and networking issues as required. * Ability to absorb and retain information quickly. * Ability to present ideas in user-friendly, non-technical language. * Keen attention to detail. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Experience working with Spiceworks is a plus. * Experience working in a team-oriented, collaborative environment.

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