Job Description
| Overview The primary function of this position is to assist in resolving telephony and system related problems and assist the Site Systems Administrator relative to systems administration responsibilities by performing the following duties in Support of all Sykes IT Processes and Procedures Responsibilities Provides local telephony End User Support and administration Schedule and perform agent adds moves and changes in accordance with proper procedures Support and assist the Site SA relative to systems administration responsibilities Complete Daily Weekly and Monthly checklists accurately and in a timely manner Key participant in Change Implementation Management (CIM) and submits change control documentation in accordance with Sykes standards Assist and act as remote hands and eyes while troubleshooting telephony issues with remote engineers Adheres to Sykes IT policies and procedures to include IT physical asset management security and software compliance Assists in the documentation of systems for disaster avoidancerecovery and planning 24x7x365 availability to support end users on an as needed basis May perform other duties as needed Sykes is an Equal Opportunity Employer Qualifications Associates degree (AA) or equivalent from twoyear College or technical school or two years related experience (in telecommunication or information systems) andor training or equivalent combination of education and experience MCP required Working knowledge of Active Directory DHCP and DNS Working Knowledge of desktop support fundamentals Good communication skills Ability to speak effectively before groups of customers or employees of organization Knowledge of Avaya environment including PABX CMS and all peripherals VOIP Knowledge a plus Able to test products prior to test delivery |
Jobs Like This Near Fayetteville, NC
Click on the button below to go to the Sykes Enterprises, Inc. website and apply for End User Support Specialist.
GO TO EMPLOYER WEBSITE
