Job Description
| Requisition Number13117FunctionOperations and TechnologyJob TitleSr IVR Development Lead (Application Design and Development)Job ResponsibilitiesAdvance your career with the company that makes it easier for people to choose better health Express Scripts is a leading healthcare company serving tens of millions of consumers Wersquore looking for individuals who are passionate creative and committed to creating systems and service solutions that promote better health outcomes Join the company that Fortune magazine ranked as one of the ldquoMost Admired Companiesrdquo in the pharmacy category Then use your intelligence creativity integrity and hard work to help us enhance our products and services We offer a highly competitive base salary and a comprehensive benefits program including medical prescription drug dental vision 401(k) with company match life insurance paid time off tuition assistance and an employee stock purchase plan IVR (Interactive Voice Response) development lead Knowledgeable in IVR technologies specifically with Genesis Voice Portal and Nuance Speech Recognition Experienced senior level engineer with a strong background in designing implementing and deploying call flow Voice User Interfaces for the IVR Experience leading product development teams and interacting with business teams on feature enhancements The Sr Software Development Engineer uses specialized depth and experience to oversee the writing and modifying of complex software application programs Leads work groups that are responsible for software development design and quality testing This position will create detailed specifications or designs conduct quality assurance reviews of peers application programming and act as a mentor to others in these programs The Sr Software Development Engineer will maintain these programs by coding testing and debugging documents This position is competent to work at the highest technical level of all phases of application programming activities LITM2QualificationsWe are an Equal Opportunity Employer MFDV Technologies preferred JavaWebsphere Would consider C++Unix 1 Partner with multiple vendors to create estimates and delivery plans for projects or programs across an application family Ensure quality of technology delivery of multiple vendorsrsquo technology solutions for multiple concurrent projects or programs for an application family 2 Provide technology leadership and delivery accountability for solutions for multiple concurrent projects within an application family (ie Claims CPS or CSDW) 3 Function as team leader for a large or complex unit with accountability for Setting direction to mature the technology associated with the team Key aspect of this is ldquotech debtrdquo removal when possible Identify and implement process enhancement opportunities associated with supporting the application area Implement actions to increase ESI and vendor partner knowledge on team Serve as SME for components of the team 4 Partner with architects to set direction for maturing use ofretiringadding technology components in the ESI environment 5 Provide technical guidance to projectsprograms for complex components of a multiple technology suites 6 Lead efforts to develop standard practices components guidelines for use of complex technology components 7 Lead teams to resolve urgent and high production incidents 8 Lead actions to determine root cause of problems and drive resolution 9 Work on special projects as assigned SCOPE OF JOB Provide quantitative data reflecting the scope and impact of the job ndash such as budget managed salesrevenues profit clients served adjusted scripts etc Requires direct interaction and decision making with IT vendor partners business clients and other internal partners Must be able to maintain professional and collaborative working relationships with all Solves complex problems takes a broad perspective to identify innovative solutions Frequently inter organizational and contact with senior vendor partner contacts Represents the organization as the prime technical contact on projects KEY WORKING RELATIONSHIPS Indicate jobs departments within ESI and individuals vendors customers etc outside ESI with whom this job has a regular working relationshipRelocation ApprovedNoStateNew JerseyCityFranklin LakesTravel RequiredUp to 10Education RequiredBachelor |
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