Job Description
| Liberty Mutual Insurance Helping people live safer more secure lives since 1912 Bostonbased Liberty Mutual Insurance is a diversified global insurer and third largest property and casualty insurer in the US based on AM Best Companys report of 2010 net written premium Liberty Mutual also ranks 82nd on the Fortune 100 list of largest corporations in the US based on 2010 revenue As of December 31 2010 Liberty Mutual had 1124 billion in consolidated assets 954 billion in consolidated liabilities and 332 billion in annual consolidated revenue Liberty Mutual Insurance offers a wide range of insurance products and services including personal automobile homeowners workers compensation property commercial automobile general liability global specialty group disability reinsurance and surety Liberty Mutual Insurance (wwwlibertymutualcom) employs over 45000 people in more than 900 offices throughout the world Advance your Claims career at Liberty Mutual A Fortune 100 Company Personal Insurance Claims Auto Appraisal Product group is seeking a senior level professional to manage special projects and process implementation for Auto Physical Damage claims In this role you will be a part of the Personal Insurance Claims Auto Physical Damage (APD) Appraisal Process team and report to the manager of Appraisal Process You will interact with all levels within the Personal Insurance organization to improve results across key performance measures of loss expense customer service and employee satisfaction Responsibilities Manages a team of business analysts working to implement and monitor ongoing process changes and special projects Serves as the primary point of contact for the Appraisal product team shared service departments and the field organization for all special projects process changes and analytical initiatives Coordinates countrywide implementation planning across all teams for Appraisal as lead Project Manager Oversees planning and facilitation of initiatives including business case development rollout planning and ongoing operating process management Researches strategic opportunities to improve appraisal operations through technology and process improvement Presents regularly to Senior Managers on status of initiatives and keeps Senior Managers informed of program direction timelines and renegotiates direction as necessary Conceptualizes immediate and longrange needs of the company with respect to project mission Must understand business objectives as they relate to project goals Negotiates with external agenciesorganizations such as law firms State insurance departments regarding sensitive andor complex issues Prepares periodic written reports for Senior Managers regarding project status and keeps Senior Managers informed of project direction and re negotiates direction as necessary Develops analysis to monitors overall effectiveness of results and ongoing initiatives Identifies sources and relationships of corporate data and makes recommendationsdecisions regarding consolidation and storage of data for access by Senior Managers Travel 15 25 Qualifications Bachelor039s degree required Graduate degree andor CPCU preferred Demonstrated ability to identify analyze solve and implement process improvements in a corporate environment preferably in insurance Exceptional influencing skills to lead projects with participants who are not directly managed by incumbent Experience managing several projects with overlapping scope and time requirements Knowledge of project management methodologies and tools Advanced analytical and problem solving skills Knowledge of quality systems and methodologies Outstanding skill in using a variety of analytical software to facilitate analysis Knowledge of claims operations Superior communication skills Benefits We recognize that talented people are attracted to companies that provide competitive pay comprehensive benefits packages and outstanding advancement opportunities For this reason we offer a Comprehensive Benefits Plan that includes the following 401K and Company paid pension plan Medical coverage Dental coverage Paid timeoff PayforPerformance Discounts on automobile and homeowner039s insurance Discount fitness memberships Flexible spending accounts Tuition reimbursement Vision care coverage WorkLife resources Credit Union membership Employee and Dependent life insurance Disability insurance Longterm care insurance Overview We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company that set us apart from our competitors and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way We believe that the Company039s success is inextricably linked to our employees039 satisfaction and success satisfaction that they work for an industry leader committed to improving safety satisfaction that they work for a company that does the right thing and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success We believe our employees take pride in knowing that they help people live safer more secure lives everyday Responsibility What039s your policy |
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