| Environment The Application Management and Development Branch (AMDB) of ARL provides, manages, and supports an integrated, distributed database Enterprise Information Management System (EIM System) and supporting infrastructure to enable ARL business information and knowledge creation, sharing, and decision support to meet mission needs, and include the following: Web-based framework, aka “eARL” Enterprise Data Warehouse Multiple Databases (DBs) – Production - Three (3) DB servers, Seven (7) DBs, 40 schemas Staging - Two (2) DB servers, ten (10) DBs, 40 schemas Development - Two (2) DB servers, eight (8) DBs, 44 schemas 40 Applications – 80% on Linux/ ColdFusion platforms 19% on Mainframe platform 1% on SharePoint Windows with growth expectation Integral bridges and interfaces to Army Standard Financial and Budget Systems Evolving suite of Web-enabled Enterprise Applications. ARL Enterprise Knowledge Web Portals, including the ARL Internet, the ARL Intranet, aka “ARLinside”, and the ARL Extranet, aka “ARLpartners”. The ARL Enterprise Information Management Architecture is a distributed database architecture with Web-enabled applications, using ORACLE 11g ORACLE 11gAS, Java 2 Platform, Enterprise Edition (J2EE), Java, ColdFusion 9, JavaScript, ORACLE Forms and Reports, SQL, PL/SQL, AllFusion ERWIN Modeler, and IBM Rational Software suite. The evolving suite of Web-enabled Enterprise Applications is being rewritten as a model-driven, component-based applications suite. The ARL EIM Architecture contains multiple platforms including, Microsoft IIS, Apache Web Server and Linux, NT Challenge Response/ Kerberos Authentication/ Active Directory Service, and LDAP directory services. The target ARL architecture requires the next generation of the EIM System for managing ARL business and research information and knowledge in a component-based, Web-enabled environment, with processing improvements and systemic upgrades that will assist the users and reduce system problems. Planning, development, and implementation of the ARL Enterprise Information Management Service-Oriented Architecture and the overall migration of ARL business systems and models to the target architecture is being done through multiple projects, each designed to provide computing capability for a specific function in a way that is consistent with the overall target architecture. All legacy enterprise applications are anticipated to either be migrated to the target architecture or retired. The EIM System interfaces with the Army standard financial and budget systems using COBOL, COBOL/PLEX, Job Control Language (JCL), Command Lists (CLISTS), Time Sharing Option (TSO), Interactive System Productivity Facility (ISPF), S2K command language, and UNIX scripting language. System platforms for the EIM System include International Business Machines operating system for the System/390 (IBM OS/390), UNIX SUN/Solaris, MS Windows, and LINUX. The ARL AMDB also provides, manages, and supports the ARL Technical Library, and maintains, administers, and supports the automated multi-facility ARL Technical Library Infrastructure (computer facility/platform) operable within the secure network environment of the ARL. Scope The Contractor shall, upon notification by the TM, acquire requirements for software architecture, design, and development services for operations and maintenance of specific applications that include the following categories: Software Requirements Architecture and Software Design Software Development; Commercial off-the-Shelf (COTS)/ Government off-the-Shelf (GOTS)/Software as a Service (SaaS); and Support Services defined as: System Administration and Security Support Enterprise Library Computer Technical Support Modular Development Methodologies Configuration Management Change Control Software Implementation Data Migration Support Instructional Design, Development, and End User Training Systems Integration Support Testing, to include Section 508 Compliance DIACAP Compliance Tier 2 and 3 Software Operations and Maintenance (O&M) Requirements AMDB The Contractor shall provide technical services and support for developing new platforms, administering, testing, and maintaining ARL’s EIM System hardware, software, and communications environments. The Contractor shall analyze, install, deploy, integrate, and support the EIM System and eARL Framework products in the development, staging, and production environments. The Contractor shall support, maintain, and use a testing environment which replicates the ARL AMDB production environment for the integration and testing of all applications before integration into the ARL AMDB production environment. Integration of tested applications into the ARL AMDB production environment will be seamless with minimal interruption of the production system. The Contractor shall provide day-to-day operations of the ARL AMDB development, testing, staging, and production environments, as well as planning and implementation for future upgrades. These services include: accounts management, file backup and restoration, system monitoring and troubleshooting, performing system upgrades, planning and coordinating the rollout of new releases, setting up new servers, evaluating existing infrastructures to determine and correct deficiencies, capacity planning and management, investigation, evaluation, and implementation of server consolidation as directed by the TM and investigation and implementation of new and emerging technologies that will ensure ARL to maximize its resources and provide greater functionality and reliability. The Contractor shall manage system performance to optimize system response time in accordance with COR approved SOP. The Contractor shall minimize any down time and in the event that there is down time the Contractor shall troubleshoot and resolve the problem and bring the system back to maximum performance in the shortest amount of time as possible. The Contractor shall notify the TM in writing within 48 hours on any down times. The Contractor shall configure and maintain servers, software and provide a full-service networked environment for the EIM System and eARL Framework within the Army’s network structure, and performing Information Assurance compliance tasks in accordance with the COR approved SOP. Support shall include preventive maintenance and remedial maintenance in accordance with the OEMs specifications and requirements. The Contractor shall provide specification for hardware components to the TM, as needed, to optimize performance. The Contractor shall perform the IASO task for ARL AMDB in accordance with the COR approved SOP. The Contractor shall track ARL AMDB licenses for software installed on ARL AMDB development hardware and maintain a database, provided as GFP, to assure compliance with licensing requirements, in accordance with the COR approved SOP. The Contractor shall implement hardware and software remedies to IAVA’s for computers assigned to ARL AMDB personnel, and perform reporting tasks in accordance with the COR approved SOP. The Contractor shall sanitize and decommission IT equipment and destroy excess software and data repositories IAW Army Regulation as provided by the COR. The Contractor shall implement Web-based Security Architectures including: PKI, SSL, Certificate Management, and Configuration management/Change management as it applies to the maintenance of security patches. The Contractor shall comply with Army-approved architecture regulations as set forth in AR 25-1 and all applicable ARL regulations provided as GFI by the TM upon contract award. |
