| Technical Support Engineer LiveRail is seeking a talented, self-motivated Technical Support Engineer to join our Client Services team. As a Support Engineer, you should possess excellent technical, communication and organizational skills. You will work with sales, account management and product teams to support the success of LiveRail products within client organizations. You will manage an important base of customers, providing solutions to challenging technical issues including initial deployment and on-going optimization of LiveRail implementations. You will also build customer-facing operations, define client needs and work with product and engineering teams to improve the overall product experience. Responsibilities: Establish relationships with LiveRail clients by understanding their business objectives Develop innovative technical solutions to address on-going client requirements Develop and implement processes and infrastructure to scale customer-operations Introduce new LiveRail products and features to clients and educate on best practices Serve as primary point of escalation for account management teams leveraging strong front-end and back-end knowledge including: Reporting and analytics support Media management Creative management Tags Ancillary tools Customer targeting API/web services support Compose and communicate information about technical issues, solutions, and other broad technical communication Escalate bugs and product enhancement requests to product management Actively track and manage activities within CRM system Interact on regular basis with Technical Account Management, Sales and other internal groups regarding client support and issue resolution Be available for rotating ‘on call’ after-hours client support emergencies as needed Qualifications: 2-4 years of technical support or related experience Outstanding organizational skills and the ability to juggle multiple tasks Working knowledge of web and related technologies including Flash, Javascript, PHP, HTTP, cookies/sessions, XML/XSLT/XHTML/HTML, REST, SAML, SOAP, etc. Understanding of online video concepts strongly desired (Players, codecs, content management and delivery) Understanding of the online video and online advertising markets a plus Bachelor’s degree required What we do: LiveRail is the leading publisher monetization platform for video. With over 3bn impressions (25% of all online video ads) delivered via our platform each month, LiveRail sets the standard for innovative video advertising technology solutions. Our mission is to provide premium publishers with the technology to sell their video inventory smarter and safer, across all devices. Our technology is used by hundreds of major publishers who benefit from sophisticated analytics, advanced controls and unparalleled transparency ultimately generating maximum yield for every ad impression. Who we are: Founded in 2007, LiveRail’s senior team is led by its founders, Mark Trefgarne (CEO) and Andrei Dunca (CTO). LiveRail Inc is headquartered in San Francisco with offices in New York, London and Romania. LiveRail is backed by Pond Ventures. Our people make LiveRail the kind of company it is. We hire people who are smart and determined, and we tend to favor personality and potential over experience. We share common challenges and goals, yet we have different backgrounds and passions, reflecting the global audience that we serve. And when not at work, we like to play in the great cities we live in and pursue interests and activities like mountain biking,playing in sports leagues, performing in local theater, chasing food trucks, and DJ'ing. If you’re interested in where online video advertising is headed and want to make a real impact and solve some of the most complex problems at the cutting edge of online advertising, come talk to us! We're looking for smart, amazing people to help build and create the tools and technology that will change the world of video advertising. What we offer: A competitive compensation package: Base + Performance Bonus + Stock Options Benefits including Health + Vision + Dental + 401(k) + Life Insurance + 30 days of PTO for everyone! Convenient locations: Just steps away from the Montgomery Street BART/MUNI station in our SF office and in the central Flatiron District of NYC Casual dress code Unlimited snacks, occasional catered breakfasts/lunches, game room with Xbox & foosball table, and frequent Happy Hours! To Apply Please send your detailed cover letter, resume, and salary requirements to careers.us@liverail.com. Please specify the position you are applying for in the subject line of your submission. |
