Job Description
| Position Description Responsible for overseeing the staff that supports customers encountering problems using the companys software products or solutions Oversees representatives that are answering customer software applications inquiries primarily over the telephone May establish and maintain systems that provide answers to questions and problems Reports new or recurring problems to design departments Ensures representatives are properly trained when old products are upgraded or new products are released Qualifications Minimum Requirements 3+ years product applications support experience and demonstrated leadership skills Education BS degree or equivalent experience Additional Knowledge Skills 57 years product applicationmanagerial experience preferred Competencies To perform the job successfully an individual should demonstrate the following competencies Analytical Synthesizes complex or diverse information Collects and researches data Uses intuition and experience to complement data Designs work flows and procedures Project Management Develops project plans Coordinates projects Communicates changes and progress Completes projects on time and budget Manages project team activities Technical Skills Assesses own strengths and weaknesses Pursues training and development opportunities Strives to continuously build knowledge and skills Shares expertise with others Customer Service Manages difficult or emotional customer situations Responds promptly to customer needs Solicits customer feedback to improve service Responds to requests for service and assistance Meets commitments Oral Communication Speaks clearly and persuasively in positive or negative situations Listens and gets clarification Responds well to questions Demonstrates group presentation skills Participates in meetings Written Communication Writes clearly and informatively Edits work for spelling and grammar Varies writing style to meet needs Presents numerical data effectively Able to read and interpret written information Teamwork Balances team and individual responsibilities Exhibits objectivity and openness to others views Gives and welcomes feedback Contributes to building a positive team spirit Puts success of team above own interests Able to build morale and group commitments to goals and objectives Supports everyones efforts to succeed Change Management Develops workable implementation plans Communicates changes effectively Builds commitment and overcomes resistance Prepares and supports those affected by change Monitors transition and evaluates results Delegation Delegates work assignments Matches the responsibility to the person Gives authority to work independently Sets expectations and monitors delegated activities Provides recognition for results Managing People Includes staff in planning decisionmaking facilitating and process improvement Takes responsibility for subordinates activities Makes self available to staff Provides regular performance feedback Develops subordinates skills and encourages growth Solicits and applies customer feedback (internal and external) Fosters quality focus in others Improves processes products and services Continually works to improve supervisory skills Business Acumen Understands business implications of decisions Displays orientation to profitability Demonstrates knowledge of market and competition Aligns work with strategic goals Diversity Demonstrates knowledge of EEO policy Shows respect and sensitivity for cultural differences Educates others on the value of diversity Promotes a harassmentfree environment Builds a diverse workforce Judgment Displays willingness to make decisions Exhibits sound and accurate judgment Supports and explains reasoning for decisions Includes appropriate people in decisionmaking process Makes timely decisions PlanningOrganizing Prioritizes and plans work activities Uses time efficiently Plans for additional resources Sets goals and objectives Organizes or schedules other people and their tasks Develops realistic action plans Quality Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality AttendancePunctuality Is consistently at work and on time Ensures work responsibilities are covered when absent Arrives at meetings and appointments on time Physical Requirements General Office Demands Benefits Benefits Company Statement We believe you should be rewarded for the important work you do For that reason youll receive a competitive compensation and benefits package when you join our team It starts with you Thats a simple sentence but it says a lot It reminds each one of us that what we do matters Every single McKesson employee contributes to our mission whatever your title whatever your role you act as a catalyst in a chain of events that helps millions of people all over the globe By connecting and improving the business of healthcare were helping to ensure that millions of patients get the treatment they need And by choosing a career with McKesson Pharmaceutical youll join a team of passionate people working together to improve lives and advance healthcare At McKesson we believe we can empower healthcare And it all starts with you As an equal opportunity employer McKesson Corporation unites the talents and contributions of all to advance the power of healthcare Learn more about our opportunities at mckessoncomcareers Agency Statement No agencies please The material contained herein is provided for informational purpose only All open jobs offered by McKesson Corp on this recruitment system are subject to specific job skill requirements The job skill requirements qualifications and preferred experience are determined by a subsidiary office or department within the company which is offering the position and all positions are subject to local prevailing employment laws and restrictions This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance The materials on this site are provided without warranties of any kind either expressed or implied including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links While McKesson Corp attempts to update this site on a timely basis the information is effective only as of the time and date of posting By providing your application to McKesson Corp you hereby consent to McKesson Corp obtaining personal information regarding you that is related to the position applied for You also consent to McKesson Corp transferring your application details to our recruitment partners for their review and assistance You also consent to McKesson Corp keeping your application on file for 6 years McKesson Corp is an equal opportunity employer The information on this site is for information purpose only and is not intended to be relied upon with legal 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