The largest business unit within PwC's Advisory Services, Products & Services Industries (P&SI) provides specialized business and technology consulting services to clients across several sectors by combining functional expertise with deep industry knowledge. P&SI serves public and private companies in the Automotive, Energy, Entertainment, Media, and Communications, Industrial Products, Private Equity, Retail and Consumer, Technology, and Utilities sectors. P&SI professionals also work with our clients' economic buyers (CEO, CFO, CIO, M&A Buyer, and VP of Human Resources) in any industry sector to frame and address emerging issues. In so doing, P&SI serves as Advisory's incubator for complex problem-solving and new services, addressing changing business models that require the intricate integration of processes, technology and people across the clients' entire enterprise.
Our IT infrastructure solutions effectively transform existing technology, people, processes, and information system investments into new and improved business capabilities:
- Enhance IT responsiveness as well as business performance through modern IT infrastructure approaches and technologies
- Streamline business and IT processes and provide real-time visibility into infrastructure performance
- Leverage emerging technologies to provide lasting value for the IT infrastructure
- Reduce IT infrastructure footprint and maintenance costs while improving quality
- Institutionalize knowledge and methods to enable continuous improvement, performance gains, and consistency
- Mitigate risk impacting clients, through comprehensive business ready solutions
Our IT Service Management Solutions are delivered through a global practice with deep experience in ITSM strategy, organizational change management, service and process development and end to end solution implementation. We possess deep understanding of IT Strategy and IT transformation with extensive experience and skills pertaining to IT Service Management and ITIL v3 industry practices. We combine this with comprehensive experience in a consulting role for IT infrastructure, architecture and IT operations to drive sustainable value for our clients
Position/Program Requirements
Knowledge Preferred:
Demonstrates an extensive understanding how IT organizations capitalize upon technology, including leveraging an extensive knowledge of IT strategy; roadmaps; architecture; engineering; operations; policy, processes and/or standards; IT governance; and, program delivery.
Demonstrates extensive knowledge of, and/or a proven record of success in a role leading and collaborating directly with middle and senior management on, client-facing business development, engagement delivery, practice development and thought leadership as it relates to the development, assessment and implementation of Information Technology (IT) solutions that parallel project management, process improvement, technology deployment, and other business advisory initiatives.
Demonstrates a proven record of success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas, including:
-Service Strategy and Design,
-Service Desk, Incident, and Problem Management,
-Request Management / Fulfillment
-Asset and Configuration Management,
-Change and Release Management,
-IT Financial Management,
-Service Catalog and Service Portfolio Management,
-Cloud solutions and implementation,
-Data Center and Process Automation.
Demonstrates an extensive knowledge of, and/or a proven record of success in a role accomplishing extensive, sales and business development, including the activities to develop and maintain client relationships and developing intellectual capital.
An obtained Masters Degree is preferred.
Skills Preferred:
Demonstrates an extensive ability and/or a proven record of success managing successful enterprise scale implementations of IT infrastructure and service management software packages (including major ITSM vendors such as HP, BMC and CA), including an extensive ability to leverage one or more of the following related toolsets:
-HP Service Manager/Asset Manager (Legacy Peregrine),
-HP Server Automation/Operations Orchestration (Legacy Opsware),
-HP UCMDB/DDM (Legacy Mercury), and
-HP Operations Manager
Demonstrates an extensive ability and/or a proven record of success identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection.
Demonstrated an extensive ability and/or a proven record of success as a team and thought leader: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; and keeping leadership informed of progress and issues.
Minimum Years of Experience Necessary: 8 yrs
Minimum Degree(s) and Certification(s) desired: Bachelor of Science or Bachelor of Arts degree
-Additional requirements:
Demonstrates willingness and ability to conduct business travel 80 - 100% in the role
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